Service Manager

Interstate Companies, Inc.; Sioux City (IA); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Tuition assistance

Employee discounts

Job summary

I-State Truck Center, part of Interstate Companies, Inc., is seeking a Service Manager to lead their Heavy-Duty Truck Service Shop in Sioux City, Iowa. In this role, you will be responsible for service department operations, team leadership, and ensuring customer satisfaction.

The ideal candidate will have prior experience as a Service Manager or Fixed Operations leader, with a strong mechanical understanding of truck repair processes.

Qualifications

• Prior experience as a Service Manager or Fixed Operations leader.
• Strong knowledge of truck or diesel service operations.
• Ability to manage P&L, budgets, and operational metrics.

Responsibilities

• Lead daily operations of the truck service department.
• Recruit, train, and develop a high-performing service team.
• Drive service revenue, efficiency, and profitability.
• Ensure excellent customer service and communication.
• Monitor KPIs including labor efficiency, throughput, and margin.

Skills

Service Manager experience

Customer service skills

Leadership skills

Mechanical understanding

Management of P&L

Lean principles

Education

High School Diploma or G.E.D.

Job description

Are you looking for a great job with a great company? See what we have to offer! We have opportunities for experienced and entry-level technicians and many other rewarding jobs.

Our jobs come with great benefits, such as health insurance, 401(k) plans with a company match and flexible PTO.

We’re proud to operate in vibrant cities in 14 states in the Midwest and Rocky Mountain regions. Start your career here. We encourage career development across our dozens of branches.

Our wide-ranging job opportunities include:

Strong Benefits Package

• Variety of Insurance Programs to Meet Your Needs
• Immediate PTO for Full-time Employees
• 401(k) retirement plan with up to
  25% company match

Interstate provides a competitive benefits package and many additional perks for its
employees. We know that benefits are an important part of an employee’s overall
compensation, and we build a benefits package to help meet those employee expectations.

Though our job opportunities may be quite different, there is one constant
that comes with every position – Interstate Companies’ commitment to
Pride in Service, our promise to deliver exceptional customer service every day.

Many Employee Perks

In addition to our competitive benefits package, we offer these programs to employees:

• Membership banking with Wells Fargo
• Dell discount program
• New vehicle discount programs with General Motors, DaimlerChrysler and Ford

With multiple locations throughout the U.S., Interstate Companies is a dynamic organization that provides rewarding careers in a variety of professions. The opportunities are wide-ranging, from diesel technicians and purchasing specialists to sales professionals and industrial managers.

We take personal pride in our work and our relationship with customers. Whether we are delivering a new Freightliner to a buyer in Montana or building a V&H Work Ready Truck at our manufacturing plant in Marshfield, Wisconsin, we share a common value, Pride in Service.

We Are Interstate Companies

Our employees reflect our company values

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We work to be good business partners in our community.

We help one another. Experienced employees are eager to help new hires get off to a good start.

We stress open communication and value everyone’s opinion on how to strengthen our company.

We are trusted and enjoy autonomy in much of our work.

We find our success in the success of our customers.

Customers rely on us to help solve their problems.

We are committed to providing quality, reliable service.

We work to be good business partners in our community.

We help one another. Experienced employees are eager to help new hires get off to a good start.

Join our team

Our process is straightforward. On our Open Positions page, find an opportunity that seems like a great fit for your skills and interests. Tell us in our application why you have the qualifications for the job.

If you make our list of finalists, we’ll interview you to learn more about your experiences and career aspirations. If you just miss the cut, we will stay in touch in case another opportunity pops up.

Open Positions

Apply Today

We have several great opportunities for individuals looking for a rewarding career with Interstate Companies.

Please review these current openings and start the application process today!

I-State Truck Center is hiring a Service Manager to lead our Heavy-Duty Truck Service Shop in Sioux City, Iowa. This role is responsible for service department operations, team leadership, customer satisfaction, and shop profitability. If you are an experienced truck or diesel service leader, we encourage you to apply.

About the Role

The Service Manager leads the Service Department by driving performance, growing service revenue, and ensuring high levels of customer satisfaction. This position plays a key role in Fixed Operations and partners closely with leadership to support business growth.

I-State Truck Center is part of Interstate Companies, Inc., a multi-location organization with over 1,600 employees across five operating units. We are a leader in heavy-duty truck and diesel service, guided by our commitment to Pride in Service.

Key Responsibilities

• Lead daily operations of the truck service department
• Recruit, train, and develop a high-performing service team
• Drive service revenue, efficiency, and profitability
• Ensure excellent customer service and communication
• Monitor KPIs including labor efficiency, throughput, and margin
• Oversee work orders, quoting, and service invoicing
• Ensure compliance with safety standards and company policies

Required Experience & Skills

• Prior experience as a Service Manager or Fixed Operations leader
• Strong knowledge of truck or diesel service operations
• Leadership, customer service, and communication skills
• Ability to manage P&L, budgets, and operational metrics
• Mechanical understanding of truck repair and service processes
• Experience with 5S / Lean principles preferred

Qualifications

• High School Diploma or G.E.D.
• Ability to work in a fast-paced service environment
• Competitive compensation
• PTO from day one + paid holidays
• 401(k) with company match
• Health, dental, vision, life & disability insurance
• Tuition assistance and tool programs
• Uniforms provided and cleaned
• Employee discounts and wellness programs

Interstate Companies, Inc. is an Equal Opportunity Employer and a Military Friendly Employer.
Apply today to lead a respected service operation with I-State Truck Center.