Service Engineer

Dmg-Mori-Usa,-Inc; Charleston (SC); On-site; USD 83,000 - 110,000; Full time

Job summary

DMG MORI USA, Inc. is seeking a Service Engineer to perform maintenance, repair, and installation of DMG MORI CNC machine tools on customer sites or by phone. You will create technical documentation and generate service reports while supporting engineers and customers across a multi-state region.

The role requires 3–5 years of electrical and mechanical troubleshooting experience and a technical degree. Travel up to 50% and collaboration with the Technical Center are essential components of this

Qualifications

• Bachelors or Associates Degree in a technical field preferred.
• 3-5 years electrical and mechanical troubleshooting and maintenance of CNC machine tools.
• Experience with DMG MORI/MORI SEIKI machines, Fanuc, Mitsubishi, and/or Siemens controls a plus.
• Strong verbal and written communication with excellent customer service orientation.

Responsibilities

• Provide maintenance, repair, and installation assistance of DMG MORI CNC machine tools on site or by telephone.
• Create and update documentation of technical information.
• Develop, generate, and analyze ongoing and ad-hoc service reports.
• Train and assist Customers Service Engineers on new product lines.
• Maintain exemplary communication and customer relationships; handle difficult situations professionally.
• Travel and support customers across multi-state regions; work at the Technical Center when not visiting customers.

Skills

Maintenance

Repair

Electrical troubleshooting

Mechanical troubleshooting

Customer service

Communication

Documentation

Teamwork

Reading drawings

Education

Technical degree

Bachelor's or Associate's Degree

Tools

DMG MORI controls

Fanuc

Mitsubishi

Siemens

MS Word

Excel

Outlook

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Charleston, SC, US

3 days ago Requisition ID: 1574

Salary Range: $83,000.00 To $110,000.00 Annually

Reports to: Service Coordinator

Location: DMG MORI TC

Hours: Monday through Friday, 8:00am to 5:00pm

Classification: Non Exempt

Travel: 50%

Employment is conditioned on DMG MORI's ability to obtain and maintain any necessary export licensing.

Service Engineers are expected to provide customers with maintenance and repair assistance of DMG MORI CNC machine tools on location or by telephone.

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Responsibilities include up to and not limited to:

• Provide customers with maintenance, repair, and installation assistance of DMG MORI CNC machine tools on location or by telephone.
• Creating and updating documentation of technical information.
• Developing, preparing, generating, and analyzing ongoing and ad-hoc special reports pertaining to Service
• Demonstrating a willingness to help others and be a team member; often working together with Customers Service Engineers.
• Providing assistance and training to Customers Service Engineers on the installation and maintenance of newer product lines.
• Establish and build exemplary communication and customer service relationships with customers.
• Manage difficult customer situations in a positive manner, respond promptly to customer needs and solicit customer feedback to improve service.
• Other duties as assigned.
• Bachelors or Associates Degree in technical related field of study preferred.
• 3-5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.
• Experience working with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and/or Siemens and controls are a PLUS.
• Good verbal and written communication skills with exceptional customer service orientation.
• Must be able to interact and effectively communicate in person and over the phone with people at all levels of an organization.
• Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams.
• Basic computer literacy and working knowledge of MS Word, Excel, and Outlook.
• Must be adaptable to changes in the work environment; manage competing demands and able to deal with frequent change, delays or unexpected events.
• Minimum of 50% travel in multi-state region; drive or fly depending on distance. Employee is expected to work at the Technical Center when not visiting customers.

Exposure to manufacturing/machining environments which may present possible hazards such as noise, electricity, chemicals, heavy equipment, and other automated and manual machinery. General office environment experienced at DMG MORI office.

Physical Demands:

Frequent: Travel, operating a vehicle, sitting, standing, walking, bending, squatting, stooping, and reaching. Pushing, pulling, and lifting objects. Repetitive foot, leg, hand, arm, shoulder, and torso movements.

Periodic: Operating power equipment, sitting at desk, utilizing computers and phones.

Occasional: Lifting or moving up to 50lbs.

We are an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse screening