Service Engineer

Dmg Mori Usa, Inc; Charleston (SC); Presencial; USD 83 000 - 110 000; Tempo integral

Resumo da oferta

DMG MORI USA, Inc. is seeking a Service Engineer in Charleston, SC to provide maintenance and repair support for DMG MORI CNC machine tools, on-site or by phone. The role involves installation assistance, documentation, and customer liaison with a strong focus on service quality.

Ideal candidates have 3–5 years in CNC machine tools maintenance, reading schematics, and basic IT skills. Travel is up to 50%; an associate or bachelor’s technical degree is preferred.

Qualificações

• Customer service orientation and strong communication skills.
• Ability to read mechanical drawings, electrical schematics, and PLC ladder diagrams.
• Adaptive and able to manage changing priorities and travel.
• Proficiency with MS Word, Excel and Outlook.

Responsabilidades

• Provide maintenance, repair, and installation assistance of DMG MORI CNC machine tools on location or by telephone.
• Create and update technical documentation.
• Develop and analyze service reports and provide recommendations for service improvements.
• Train Customer’s Service Engineers on installation and maintenance of newer product lines.
• Maintain exemplary communication and customer service relationships with customers.
• Travel up to 50% and work at the Technical Center when not visiting customers.

Conhecimentos

Customer service orientation

Verbal and written communication

Reading mechanical drawings

Adaptability

Formação académica

Bachelor's or Associate's Degree in technical field

Ferramentas

MS Word

Excel

Outlook

Descrição da oferta de emprego

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Charleston, SC, US

Salary Range: $83,000.00 To $110,000.00 Annually

Reports to Service Coordinator

Location DMG MORI TC

Hours Monday through Friday, 8:00am to 5:00pm

Classification Non Exempt

Travel 50%

Employment is conditioned on DMG MORI's ability to obtain and maintain any necessary export licensing.

Service Engineers are expected to provide customers with maintenance and repair assistance of DMG MORI CNC machine tools on location or by telephone.

Essential Job Functions

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Responsibilities include up to and not limited to:

• Provide customers with maintenance, repair, and installation assistance of DMG MORI CNC machine tools on location or by telephone.
• Creating and updating documentation of technical information.
• Developing, preparing, generating, and analyzing ongoing and ad-hoc special reports pertaining to Service
• Demonstrating a willingness to help others and be a team member; often working together with Customer’s Service Engineers.
• Providing assistance and training to Customer’s Service Engineers on the installation and maintenance of newer product lines.
• Establish and build exemplary communication and customer service relationships with customers.
• Manage difficult customer situations in a positive manner, respond promptly to customer needs and solicit customer feedback to improve service.
• Other duties as assigned.
• Bachelors or Associates Degree in technical related field of study preferred.
• 3-5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.
• Experience working with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and/or Siemens and controls are a PLUS.
• Good verbal and written communication skills with exceptional customer service orientation.
• Must be able to interact and effectively communicate in person and over the phone with people at all levels of an organization.
• Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams.
• Basic computer literacy and working knowledge of MS Word, Excel, and Outlook.
• Must be adaptable to changes in the work environment; manage competing demands and able to deal with frequent change, delays or unexpected events.
• Minimum of 50% travel in multi-state region; drive or fly depending on distance. Employee is expected to work at the Technical Center when not visiting customers.

Exposure to manufacturing/machining environments which may present possible hazards such as noise, electricity, chemicals, heavy equipment, and other automated and manual machinery. General office environment experienced at DMG MORI office.

Physical Demands

Frequent : Travel, operating a vehicle, sitting, standing, walking, bending, squatting, stooping, and reaching. Pushing, pulling, and lifting objects. Repetitive foot, leg, hand, arm, shoulder, and torso movements.

Periodic : Operating power equipment, sitting at desk, utilizing computers and phones.

Occasional : Lifting or moving up to 50lbs.

We are an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse screening