Service Engineer, Arizona

DMG MORI USA; Tempe (AZ); On-site; USD 75,000 - 91,000; Full time

Job summary

DMG MORI USA in Tempe, AZ is seeking a Service Engineer to maintain and repair DMG MORI CNC machine tools on site or by phone.

Responsibilities include installation, maintenance, documentation, and developing service reports while building strong customer relationships. Up to 50% travel across multi-state regions may be required.

Qualifications

• Bachelors or Associates in a technical field preferred.
• 3-5 years of electrical and mechanical troubleshooting experience with CNC machines.
• Experience with DMG MORI or MORI SEIKI machines and various controls is a plus.
• Strong verbal and written communication and customer service orientation.
• Must be able to travel up to 50% across multiple states.

Responsibilities

• Machine installation, maintenance, and repairs.
• Creating and updating technical documentation.
• Developing and analyzing service reports.
• Training customers' service engineers on new product lines.
• Build strong customer relationships and handle difficult situations.

Skills

Electrical troubleshooting

Mechanical troubleshooting

Customer service

Communication

Reading schematics

Education

Bachelor's or Associate degree in technical field

Tools

DMG MORI/MORI SEIKI controls

Fanuc/Mitsubishi/Siemens controls

MS Word, Excel, Outlook

Job description

Annual Base Salary Range: $83k (variance in base salary offer will depend on experience level/skill set)

Employment is conditioned on DMG MORI's ability to obtain and maintain any necessary export licensing.

Service Engineers are expected to provide customers with maintenance and repair assistance of DMG MORI CNC machine tools on location or by telephone.

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Responsibilities include up to and not limited to:

• Machine installation, maintenance, and repairs.


• Creating and updating documentation of technical information.


• Developing, preparing, generating, and analyzing ongoing and ad-hoc special reports pertaining to Service


• Demonstrating a willingness to help others and be a team member; often working together with Customer’s Service Engineers.


• Provide assistance and training to Customer’s Service Engineers on the installation and maintenance of newer product lines.


• Establish and build exemplary communication and customer service relationships with customers.


• Manage difficult customer situations in a positive manner, respond promptly to customer needs and solicit customer feedback to improve service.


• Other duties as assigned.


• Bachelors or Associates Degree in technical related field of study preferred.


• 3-5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.


• Experience working with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and/or Siemens and controls are a PLUS.


• Good verbal and written communication skills with exceptional customer service orientation.


• Must be able to interact and effectively communicate in person and over the phone with people at all levels of an organization.


• Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams.


• Basic computer literacy and working knowledge of MS Word, Excel, and Outlook.


• Must be adaptable to changes in the work environment; manage competing demands and able to deal with frequent change, delays or unexpected events.


• Minimum of 50% travel in multi-state region; drive or fly depending on distance. Employee is expected to work at the Technical Center when not visiting customers .

Exposure to manufacturing/machining environments which may present possible hazards such as noise, electricity, chemicals, heavy equipment, and other automated and manual machinery. General office environment experienced at DMG MORI office.

Physical Demands:

Frequent: Travel, operating a vehicle, sitting, standing, walking, bending, squatting, stooping, and reaching. Pushing, pulling, and lifting objects. Repetitive foot, leg, hand, arm, shoulder, and torso movements.

Periodic: Operating power equipment, sitting at desk, utilizing computers and phones.

Occasional: Lifting or moving up to 50lbs.

We arean Equal Opportunity Employer. We maintain a drug-freeworkplace and perform pre-employment substance abusescreening.