Service Administrator: Logistics & Field Support

DN Solutions America; Schaumburg (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k)

Health insurance

Vision insurance

Dental Insurance

Life Insurance

Short-Term Disability

Paid Time-Off including vacation

Sick time

Holidays

Employee Referral Program

Job summary

DN Solutions America is seeking an organized and customer-focused Administrative Specialist to support the Service Manager and field technicians in Schaumburg, IL. This role coordinates service work orders, logistics, and documentation to ensure smooth daily operations.

You'll interact with distributors, manage parts purchasing and invoicing, and maintain accurate records using ERP systems. A proactive communicator with attention to detail will thrive in our team.

Qualifications

• Bachelor's degree preferred; equivalent education and relevant work experience will be considered.
• Two or more years of related administrative or customer service experience.
• Experience with parts purchasing, order processing, or vendor coordination preferred.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Previous experience supporting a field service, technical service, or service administration department preferred.
• Strong organizational skills and attention to detail with ability to manage multiple priorities.
• Excellent written and verbal communication skills with a customer-focused approach.
• Ability to work independently while supporting a collaborative team environment.
• Experience working with SAP, Salesforce, or similar ERP systems.

Responsibilities

• Provide administrative and operational support to the Service Manager and technicians to ensure efficient daily department operations.
• Communicate directly with distributors regarding service requests, field service engineer billing, scheduling changes, and other service-related matters.
• Assist with the administration, maintenance, and processing of service work orders, ensuring accurate and timely documentation.
• Process warranty parts orders to support field service requirements and customer needs.
• Arrange transportation for service tooling and coordinate the return of defective or warranty-related parts from customers.
• Provide administrative support for machine installations and service-related logistics, including invoicing, vendor purchase orders, and related documentation as needed.
• Maintain accurate service records, departmental documentation, and administrative files.
• Collaborate with internal departments, customers, and external vendors to support service operations and resolve administrative issues.
• Perform other duties and responsibilities as assigned.

Skills

Admin experience

Customer service

Organizational skills

Communication skills

Independent worker

Education

Bachelor's degree preferred

Equivalent education/experience considered

Tools

SAP

Salesforce

Microsoft Office

Job description

DN Solutions America is seeking an organized and customer-focused Administrative Specialist to support the Service Manager and field technicians in Schaumburg, IL. This role coordinates service work orders, logistics, and documentation to ensure smooth daily operations.

You'll interact with distributors, manage parts purchasing and invoicing, and maintain accurate records using ERP systems. A proactive communicator with attention to detail will thrive in our team.