Service Administrator

DN Solutions America; Schaumburg (IL); Sur place; USD 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

401(k)

Health insurance

Vision insurance

Dental Insurance

Life Insurance

Short-Term Disability

Paid Time-Off including vacation

Sick time

Holidays

Employee Referral Program

Résumé du poste

DN Solutions America is seeking an organized and customer-focused Administrative Specialist to support the Service Manager and field technicians in Schaumburg, IL. This role coordinates service work orders, logistics, and documentation to ensure smooth daily operations.

You'll interact with distributors, manage parts purchasing and invoicing, and maintain accurate records using ERP systems. A proactive communicator with attention to detail will thrive in our team.

Qualifications

• Bachelor's degree preferred; equivalent education and relevant work experience will be considered.
• Two or more years of related administrative or customer service experience.
• Experience with parts purchasing, order processing, or vendor coordination preferred.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Previous experience supporting a field service, technical service, or service administration department preferred.
• Strong organizational skills and attention to detail with ability to manage multiple priorities.
• Excellent written and verbal communication skills with a customer-focused approach.
• Ability to work independently while supporting a collaborative team environment.
• Experience working with SAP, Salesforce, or similar ERP systems.

Responsabilités

• Provide administrative and operational support to the Service Manager and technicians to ensure efficient daily department operations.
• Communicate directly with distributors regarding service requests, field service engineer billing, scheduling changes, and other service-related matters.
• Assist with the administration, maintenance, and processing of service work orders, ensuring accurate and timely documentation.
• Process warranty parts orders to support field service requirements and customer needs.
• Arrange transportation for service tooling and coordinate the return of defective or warranty-related parts from customers.
• Provide administrative support for machine installations and service-related logistics, including invoicing, vendor purchase orders, and related documentation as needed.
• Maintain accurate service records, departmental documentation, and administrative files.
• Collaborate with internal departments, customers, and external vendors to support service operations and resolve administrative issues.
• Perform other duties and responsibilities as assigned.

Connaissances

Admin experience

Customer service

Organizational skills

Communication skills

Independent worker

Formation

Bachelor's degree preferred

Equivalent education/experience considered

Outils

SAP

Salesforce

Microsoft Office

Description du poste

DescriptionCompany DescriptionFor over 50 years, DN Solutions has built machine tools that shape the world around us, including the cars we drive, the planes we fly, and the medical devices that save lives. We develop smart machines and customized solutions that advance these essential industries.Are you looking to make a large impact in an evolving company?We need your help. Apply to join our dynamic and global team that is modernizing the manufacturing industryKey ResponsibilitiesProvide administrative and operational support to the Service Manager and technicians to ensure efficient daily department operations.Communicate directly with distributors regarding service requests, field service engineer billing, scheduling changes, and other service-related matters.Assist with the administration, maintenance, and processing of service work orders, ensuring accurate and timely documentation.Process warranty parts orders to support field service requirements and customer needs.Arrange transportation for service tooling and coordinate the return of defective or warranty-related parts from customers.Provide administrative support for machine installations and service-related logistics, including invoicing, vendor purchase orders, and related documentation as needed.Maintain accurate service records, departmental documentation, and administrative files.Collaborate with internal departments, customers, and external vendors to support service operations and resolve administrative issues.Perform other duties and responsibilities as assigned.Qualifications & SkillsBachelor's degree preferred; equivalent education and relevant work experience will be considered.Two or more years of related administrative or customer service experience.Experience with parts purchasing, order processing, or vendor coordination preferred.Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.Previous experience supporting a field service, technical service, or service administration department preferred.Strong organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment.Excellent written and verbal communication skills, with a customer-focused approach.Ability to work independently while supporting a collaborative team environment.Experience working with SAP, Salesforce, or similar Enterprise Resource Planning (ERP) systems.Ability to work on-site in an office environment.Company BenefitsWe offer competitive pay based on experience.401(k)Health, Vision and Dental InsuranceLife Insurance and Short-Term DisabilityPaid Time-Off including vacation, sick time and HolidaysEmployee Referral Program