Service Administrator

Dn Solutions America Corporation; Schaumburg (IL); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

401(k)

Health insurance

Vision insurance

Dental insurance

Life insurance

Short-term disability

Paid time off

Employee referral program

Job summary

Dn Solutions America Corporation is seeking an experienced administrative professional to support the Service Manager and technicians at DNSA Schaumburg, IL. This role involves processing service work orders, coordinating with distributors, and managing logistics for service activities.

The ideal candidate has a bachelor's degree (or equivalent), 2+ years in administration, and experience with SAP/Salesforce or similar ERP systems. On-site work in Schaumburg, IL is required.

Qualifications

• Bachelor's degree preferred; equivalent education and relevant work experience will be considered.
• Two or more years of related administrative or customer service experience.
• Experience with parts purchasing, order processing, or vendor coordination preferred.
• Proficiency in Word, Excel, and PowerPoint.
• Experience supporting a field service, technical service, or service administration department preferred.

Responsibilities

• Provide administrative and operational support to the Service Manager and technicians to ensure efficient daily department operations.
• Communicate with distributors regarding service requests, field service engineer billing, scheduling changes, and other service-related matters.
• Assist with administration, maintenance, and processing of service work orders and documentation.
• Process warranty parts orders to support field service requirements and customer needs.
• Arrange transportation for service tooling and coordinate return of defective or warranty parts.
• Support machine installations and service-related logistics, including invoicing and vendor POs.
• Maintain accurate service records and documentation.
• Collaborate with internal departments, customers, and external vendors to support service operations.
• Perform other duties as assigned.

Skills

Organization

Customer focus

Independent worker

Communication

Education

Bachelor's degree

Tools

SAP

Salesforce

ERP systems

Microsoft Office

Job description

Job Details: Level: Experienced, Job Location: DNSA Schaumburg, IL - Schaumburg, IL 60173, Salary Range: $50,000.00 - $60,000.00 Salary/year, Description

Company Description

For over 50 years, DN Solutions has built machine tools that shape the world around us, including the cars we drive, the planes we fly, and the medical devices that save lives. We develop smart machines and customized solutions that advance these essential industries.

Are you looking to make a large impact in an evolving company?

Key Responsibilities

• Provide administrative and operational support to the Service Manager and technicians to ensure efficient daily department operations.
• Communicate directly with distributors regarding service requests, field service engineer billing, scheduling changes, and other service-related matters.
• Assist with the administration, maintenance, and processing of service work orders, ensuring accurate and timely documentation.
• Process warranty parts orders to support field service requirements and customer needs.
• Arrange transportation for service tooling and coordinate the return of defective or warranty-related parts from customers.
• Provide administrative support for machine installations and service-related logistics, including invoicing, vendor purchase orders, and related documentation as needed.
• Maintain accurate service records, departmental documentation, and administrative files.
• Collaborate with internal departments, customers, and external vendors to support service operations and resolve administrative issues.
• Perform other duties and responsibilities as assigned.

Qualifications & Skills

• Bachelor's degree preferred; equivalent education and relevant work experience will be considered.
• Two or more years of related administrative or customer service experience.
• Experience with parts purchasing, order processing, or vendor coordination preferred.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Previous experience supporting a field service, technical service, or service administration department preferred.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills, with a customer-focused approach.
• Ability to work independently while supporting a collaborative team environment.
• Experience working with SAP, Salesforce, or similar Enterprise Resource Planning (ERP) systems.
• Ability to work on-site in an office environment.

Company Benefits

• We offer competitive pay based on experience.
• 401(k)
• Health, Vision and Dental Insurance
• Life Insurance and Short-Term Disability
• Paid Time-Off including vacation, sick time and Holidays
• Employee Referral Program