Service Administrator & Warranty Coordinator

Titan Machinery, Inc; Windsor (CO); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health and Dental Coverage

HSA contributions

8 Paid Holidays and PTO

401(k) with company matching

Pregnancy-Related Leave

Voluntary Benefits

Paid Volunteer Hours

Job summary

Titan Machinery, Inc. is seeking a Service Administrator to manage work orders, warranty claims, and documentation while delivering outstanding customer service. You will support scheduling, monitor warranty status, and assist the service department in daily operations.

The role requires 1+ years of related experience or education, proficiency with Excel, Word, and Outlook, and strong attention to detail. This on-site position offers a comprehensive benefits package and growth opportunities.

Qualifications

• 1+ years of related experience or related education/training (degree, certificate, military, etc).
• Proficient with Excel, Word, Outlook and ability to learn new systems quickly.
• Keen attention to detail, high initiative, and ability to work independently.
• Exceptional documentation and communication abilities.

Responsibilities

• Manage work orders, oversee warranty claims, and track manufacturer warranty status to support proactive scheduling and customer satisfaction.
• Welcome and assist customers professionally, collect necessary details for repairs, and follow up to ensure satisfaction.
• Utilize technical support systems, monitor warranty status to support proactive maintenance, and help with upkeep of the service department and assets.

Skills

Administrative skills

Attention to detail

Communication skills

Independent work

Education

Related education/training

Tools

Excel

Word

Outlook

Job description

Titan Machinery, Inc. is seeking a Service Administrator to manage work orders, warranty claims, and documentation while delivering outstanding customer service. You will support scheduling, monitor warranty status, and assist the service department in daily operations.

The role requires 1+ years of related experience or education, proficiency with Excel, Word, and Outlook, and strong attention to detail. This on-site position offers a comprehensive benefits package and growth opportunities.