Service Administrator: Client Care & Operations

careers-titanmachinery; Bismarck (ND); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

HSA benefits

Paid holidays

Paid PTO

401(k) match

Pregnancy leave

Voluntary benefits

Bereavement leave

Volunteer hours

Team Titan incentives

Job summary

Titan Machinery is seeking a Service Administrator to manage service documentation, streamline communications, and maintain high customer service standards within the service department.

You will handle work orders, warranty tracking, and customer interactions while supporting efficient operations and proactive maintenance. This role requires independence, attention to detail, and the ability to learn new systems quickly.

Qualifications

• 1+ years of related experience or related education/training (degree, certificate, military, etc)
• Computer-proficient with Excel, Word, Outlook, and ability to learn new systems quickly
• Keen attention to detail, high level of initiative, and ability to work independently
• Exceptional documentation and communication abilities

Responsibilities

• Administrative and Service Support: Manage work orders, oversee warranty claims, track manufacturer warranty status
• Customer Interaction and Experience: Welcome and assist customers professionally, collect details for repairs, follow up to ensure satisfaction
• Operational Efficiency: Utilize technical support systems, monitor warranty status to support proactive maintenance and store operations
• All duties in line with Titan Machinery policies and service standards

Skills

Attention to detail

Communication

Documentation

Education

Related education/training

Tools

Excel

Word

Outlook

Job description

Titan Machinery is seeking a Service Administrator to manage service documentation, streamline communications, and maintain high customer service standards within the service department.

You will handle work orders, warranty tracking, and customer interactions while supporting efficient operations and proactive maintenance. This role requires independence, attention to detail, and the ability to learn new systems quickly.