Service Manager

W&B SERVICE COMPANY LLC; Duncanville (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

W&B Service Company LLC in Duncanville, TX is seeking a Service Manager to lead the service department, maximize efficiency, revenue and customer satisfaction. You will manage technicians, coordinate service work, and maintain safety and quality across daily operations.

The ideal candidate has 3–5 years in service, a background in transport refrigeration or heavy-duty trucks, strong technical knowledge, and excellent organizational skills.

Qualifications

• 3-5 years’ experience in service or maintenance management.
• Background with Transport Refrigeration/Heavy Duty Truck/Trailer preferred.
• Mechanical aptitude and strong technical knowledge required.
• Excellent organization and time management skills.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).

Responsibilities

• Manage the day-to-day work of department technicians and daily performance of DVIs.
• Ensure timely completion of repair orders with complete documentation.
• Submittal of PM forms to customers within 24 hours of service.
• Schedule work and perform customer follow-up; track after-hours calls.
• Oversee rail yard safety requirements and service truck maintenance.
• Coordinate with Parts department to ensure parts availability for jobs.
• Foster a safety-first culture and manage warranty repairs.

Skills

Service management

Transport refrigeration

Mechanical aptitude

Technical knowledge

Organization & time management

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Service Manager

Full Time Administrative DAL000, Duncanville, TX, US

23 days ago Requisition ID: 1913

W&B Service Company has an excellent opportunity for a Service Manager. We are the largest transport refrigeration dealer of Carrier Transicold, a world leader in Truck, Trailer and rail refrigeration systems. We are also the nation’s largest full-service Hyundai Translead trailer dealer. We have 21 facilities throughout the Southwest, including Texas, Arkansas, Louisiana and Oklahoma.

This position plays a key role in the branch operations. It’s responsible for maximizing the efficiency, revenue and productivity of the service department and achieving the highest levels of customer satisfaction.

Principal Duties and Responsibilities:

• Managing the day to day work of department technicians, such as:
  • Daily performance of DVI’s
  • Proper scanning on jobs by technicians
  • Accurate completion of Repair Orders with complete story/parts/ in a timely manner
  • Submittal of PM Forms to customers within 24 hours of service
  • Track and submit all after hours calls and hours for technicians
• Rail Yard Requirements to include- Blue Flag, hard hats, safety reflective vests, eye protection, locks for switches, steel toe protection with raised heel and blinking light on service trucks when on rail yard.
• Service Truck Maintenance
• Scheduling work and customers follow up
• Managing warranty repairs
• Performing Daily Yard Checks
• Running an Open Repair Order listing daily, working this list top to bottom
• Working with Parts department to insure all parts are on order needing for jobs
• Foster a "safety first" culture.
• Other duties as needed to meet business and customer needs.

Education/Training/Experience Requirements

• 3-5 years’ experience in service
• Background with Transport Refrigeration/Heavy Duty Truck/Trailer preferred
• Mechanical aptitude is required.
• Strong technical knowledge
• Excellent organization and time management skills
• Skill with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)

Compensation: Pay depends on experience

This job offers a comprehensive benefits package, including, but not limited to: Medical, Dental, Vision, 401(K) - Retirement / Savings plan with company matching funds, LTD, STD, Life Insurance and PTO plans.