Customer Service Rep

Lithia & Driveway; Clovis (CA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short/Long-Term Disability

Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia Nissan of Clovis is seeking a friendly Customer Service Representative to support dealership operations and customer demand. You will handle inbound and outbound calls, schedule service appointments, and coordinate with the service team to ensure a smooth experience.

We welcome high school graduates 18+ with experience using dealership CRM systems. The role offers flexible scheduling, including evenings, weekends, and holidays, and provides competitive pay plus a comprehensive benefits

Qualifications

• High school diploma or equivalent required.
• Experience handling inbound/outbound calls and customer inquiries.
• Experience with dealership CRM systems.

Responsibilities

• Handle inbound and outbound customer calls.
• Schedule service appointments.
• Follow up with customers regarding appointments and service needs.
• Maintain accurate customer records.
• Provide first-class customer support.

Skills

Customer service

Call handling

CRM systems

Administrative tasks

Education

High School Diploma or equivalent

Tools

CRM software

Dealership software

Job description

Dealership:L0259 Lithia Nissan of ClovisLithia Nissan of ClovisHiring: Customer Service RepPay: $16.90 - $18.00 HourlySchedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.Why Join Our Team?Be part of an established dealershipMake an impact every day: Your conversations can turn a frustrated customer into a loyal customer for life.Grow: Work with experienced teams across sales, service, parts, finance, and customer relations while building valuable customer service and automotive industry skills.Work with a team: We believe great customer experiences come from people working together and taking personal ownership.Represent a trusted brand: Be part of the Toyota name and a dealership recognized for its commitment to customer satisfaction.Bring your personality: We believe work should be rewarding, and enjoyable.What You'll DoHandle inbound and outbound customer calls, we do not cold call.Schedule service appointments using dealership softwareFollow up with customers regarding appointments and service needsAssist the service department with customer communication and coordinationPerform light administrative tasks including filing, scanning, and copying documentsMaintain accurate customer records and appointment informationProvide first-class customer supportWhat You'll BringComfortable handling a high volume of inbound and outbound calls, we do not cold call.Experience using dealership CRM systems.Experience handling support requests from a variety of different channels.Basic computer experience providing detailed troubleshooting and resolutions to users.Total RewardsThe Hourly Pay Range for this position is $16.90 - $18.00, depending on experience.Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.We offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.comAbout UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.