Service Admin & Warranty Coordinator

Titan Machinery, Inc.; Windsor (CO); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health Coverage and Dental

HSA up to $1200

8 Paid Holidays

Paid PTO

401(k) with company matching

Pregnancy-Related Leave

Voluntary Benefits

Leave Benefits

Performance-based incentives

Job summary

Titan Machinery is seeking a Service Administrator in Windsor, CO to manage work orders, warranty claims, and customer communications. You will support the service department, maintain documentation, and help ensure efficient store operations in a fast-paced environment.

The role emphasizes accuracy, initiative, and professional interaction with customers. Candidates should be proficient in Excel, Word, and Outlook, with the ability to learn new systems quickly and work independently.

Qualifications

• 1+ years of related experience or related education/training (degree, certificate, military, etc).
• Computer-proficient with Excel, Word, Outlook; ability to learn new systems quickly.
• Keen attention to detail, high level of initiative, and the ability to work independently.
• Exceptional Documentation and Communication Abilities

Responsibilities

• Admin and Service Support: Manage work orders, oversee warranty claims, and track manufacturer warranty status to support proactive scheduling and customer satisfaction.
• Customer Interaction and Experience: Welcome and assist customers professionally, collect necessary details for repairs, and follow up to ensure satisfaction.
• Operational Efficiency: Utilize technical support systems, monitor customer machines' warranty status to support proactive maintenance, and help with the upkeep of the service department and company assets to ensure efficient and effective store operations.

Skills

Attention to detail

Communication

Initiative

Independent work

Education

Related education/training

Tools

Excel

Word

Outlook

Job description

Titan Machinery is seeking a Service Administrator in Windsor, CO to manage work orders, warranty claims, and customer communications. You will support the service department, maintain documentation, and help ensure efficient store operations in a fast-paced environment.

The role emphasizes accuracy, initiative, and professional interaction with customers. Candidates should be proficient in Excel, Word, and Outlook, with the ability to learn new systems quickly and work independently.