Service Admin & Warranty Coordinator

Titan Machinery, Inc.; Bismarck (ND); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health and Dental Coverage

HSA up to $1200/year tax-free

8 Paid Holidays and PTO

401(k) with company matching

Pregnancy-Related Leave and Parental**

Voluntary Benefits

Team Titan bonuses

Job summary

Titan Machinery, Inc. is seeking a Service Administrator in Bismarck, ND. This full-time role focuses on managing work orders, warranty claims, and ensuring high-quality customer service within the service department.

Responsibilities include supporting administration, aiding proactive maintenance, and maintaining documentation. Applicants should have 1+ years of related experience or education and be proficient with Excel, Word, and Outlook, with strong attention to detail and communication

Qualifications

• 1+ years of related experience or related education/training (degree, certificate, military, etc).
• Computer-proficient with Excel, Word, Outlook, and ability to learn new systems quickly.
• Keen attention to detail, high level of initiative, and the ability to work independently.
• Exceptional Documentation and Communication Abilities.

Responsibilities

• Administrative and Service Support: Manage work orders, oversee warranty claims, and track manufacturer warranty status to support proactive scheduling and customer satisfaction.
• Customer Interaction and Experience: Welcome and assist customers professionally, collect necessary details for repairs, and follow up to ensure satisfaction.
• Operational Efficiency: Utilize technical support systems, monitor customer machines' warranty status to support proactive maintenance, and help with the upkeep of the service department and company assets to ensure efficient and effective store operations.

Skills

1+ years experience

Attention to detail

Independent work

Documentation & communication

Education

Related education/training

Tools

Excel

Word

Outlook

Job description

Titan Machinery, Inc. is seeking a Service Administrator in Bismarck, ND. This full-time role focuses on managing work orders, warranty claims, and ensuring high-quality customer service within the service department.

Responsibilities include supporting administration, aiding proactive maintenance, and maintaining documentation. Applicants should have 1+ years of related experience or education and be proficient with Excel, Word, and Outlook, with strong attention to detail and communication