Service Administrator

Titan Machinery, Inc.; Bismarck (ND); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health and Dental Coverage

HSA up to $1200/year tax-free

8 Paid Holidays and PTO

401(k) with company matching

Pregnancy-Related Leave and Parental**

Voluntary Benefits

Team Titan bonuses

Job summary

Titan Machinery, Inc. is seeking a Service Administrator in Bismarck, ND. This full-time role focuses on managing work orders, warranty claims, and ensuring high-quality customer service within the service department.

Responsibilities include supporting administration, aiding proactive maintenance, and maintaining documentation. Applicants should have 1+ years of related experience or education and be proficient with Excel, Word, and Outlook, with strong attention to detail and communication

Qualifications

• 1+ years of related experience or related education/training (degree, certificate, military, etc).
• Computer-proficient with Excel, Word, Outlook, and ability to learn new systems quickly.
• Keen attention to detail, high level of initiative, and the ability to work independently.
• Exceptional Documentation and Communication Abilities.

Responsibilities

• Administrative and Service Support: Manage work orders, oversee warranty claims, and track manufacturer warranty status to support proactive scheduling and customer satisfaction.
• Customer Interaction and Experience: Welcome and assist customers professionally, collect necessary details for repairs, and follow up to ensure satisfaction.
• Operational Efficiency: Utilize technical support systems, monitor customer machines' warranty status to support proactive maintenance, and help with the upkeep of the service department and company assets to ensure efficient and effective store operations.

Skills

1+ years experience

Attention to detail

Independent work

Documentation & communication

Education

Related education/training

Tools

Excel

Word

Outlook

Job description

Service Administrator

Posting Location: US-ND-Bismarck

Location: Bismarck, ND

Position Type: Full-Time

Job ID: 2026-10874

Category: Dealership-Administrative/Clerical

Wage Range: $20.25 - $29.00/hr

Overview

Join the Titan Machinery team as a Service Administrator where you'll play a crucial role in managing documentation, streamlining communication, and maintaining a high standard of customer service in the department.

Responsibilities

• Administrative and Service Support: Manage work orders, oversee warranty claims, and track manufacturer warranty status to support proactive scheduling and customer satisfaction
• Customer Interaction and Experience: Welcome and assist customers professionally, collect necessary details for repairs, and follow up to ensure satisfaction
• Operational Efficiency: Utilize technical support systems, monitor customer machines' warranty status to support proactive maintenance, and help with the upkeep of the service department and company assets to ensure efficient and effective store operations

If you’re passionate about business success and thrive in a fast-paced environment where professionalism and excellent customer service work are valued, Titan Machinery offers the opportunity for growth and development. Join us in maintaining our reputation as a trusted partner in the community and beyond.

Qualifications

• Have 1+ years of related experience OR related education/training (degree, certificate, military, etc)
• Computer-proficient with Excel, Word, Outlook, and ability to learn new systems quickly
• Keen attention to detail, high level of initiative, and the ability to work independently
• Exceptional Documentation and Communication Abilities

Benefits

Titan Machinery provides a generous total compensation package including the following benefits:

• Comprehensive Health and Dental Coverage
• HSA (Health Savings Account) - up to $1200 tax-free each year, contributed to your account by Titan Machinery
• 8 Paid Holidays, Competitive PTO, and Paid Company Volunteer Hours
• 401(k) with company matching on your FIRST DAY of employment
• 100% Paid Pregnancy-Related Leave and Parental Bonding
• Additional Voluntary Benefits such as: Vision Insurance, Life Insurance, Short-term Disability, and more!
• Additional Leave Benefits such as: Bereavement, Volunteer EMT, and Firefighter
• Performance-based incentives
• #TeamTitan

Learn more about our benefits here: https://www.titanmachinery.com/titan-careers/benefits

Titan reserves the right to adjust compensation based on factors including but not limited to: scope and geography of the position, qualifications and experience of candidates, and other business and operational conditions.

Titan Machinery is an Equal Opportunity / Affh employer: Women, Minorities, the Disabled and Veterans are encouraged to apply.

Titan Machinery is an E-Verify participant. To learn more, please refer to the main Careers page.