Service Admin Specialist - Customer Care & Ops

Western State CAT; Meridian (ID); Presencial; USD 28.000 - 39.000; Jornada completa

Descripción de la vacante

Western States Equipment Company in Meridian, ID is seeking a Service Administrative Assistant for Worksite Solutions to support field technicians and service managers. You will greet clients, route inquiries, and manage service calls from inquiry to invoicing.

This full-time role requires strong organizational skills, English communication, and experience with MS Office and Monday.com. You will coordinate orders, review service details before invoicing, process payments, and help maintain parts

Formación

• Proof of high school diploma or GED.
• Minimum of two years comparable office experience required.
• Minimum of 1 year customer service experience required.
• Must be able to communicate (speak, read, comprehend, write in English).

Responsabilidades

• Serve as point of contact between Technology Support Manager, Field Service Supervisor, Technicians and clients.
• Greets clients in store and handles inbound calls.
• Manages service calls from inquiry to invoice.
• Coordinates with SITECH Sales Admin/Coordinator for orders and timelines.
• Reviews service calls for completeness prior to invoicing.
• Processes payments and generates daily service call reports.
• Assists in maintaining Inventory of SITECH parts and equipment.

Conocimientos

Microsoft Office

Customer service

Communication

English proficiency

Data entry

Educación

High school diploma or GED

Herramientas

Monday.com

MS Excel

Descripción del empleo

Western States Equipment Company in Meridian, ID is seeking a Service Administrative Assistant for Worksite Solutions to support field technicians and service managers. You will greet clients, route inquiries, and manage service calls from inquiry to invoicing.

This full-time role requires strong organizational skills, English communication, and experience with MS Office and Monday.com. You will coordinate orders, review service details before invoicing, process payments, and help maintain parts