Service Coordination Specialist

Western States Equipment Co; Meridian (ID); On-site; USD 42,000 - 62,000; Full time

Job summary

Western States Equipment Company in Meridian, Idaho is seeking a detail-oriented service support specialist to coordinate communication between technicians and clients. You will greet clients in store, handle inbound calls, and manage service calls from inquiry to invoice with accuracy.

This role emphasizes safety, teamwork and customer care as you support SITECH and Western States initiatives, stage parts, and assist in repairs and installs in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Minimum 2 years of office/administrative experience.
• Heavy equipment knowledge preferred.

Responsibilities

• Serve as a point of contact between managers, technicians and clients to communicate repairs clearly.
• Greets clients in store and answers inbound calls to respond quickly.
• Manage service calls from inquiry to invoice to meet customer expectations.
• Coordinate with SITECH and Sales Admin for orders and timelines.
• Review service calls for completeness before invoicing.
• Process payments and post vendor invoices. Generate daily reports.

Skills

Customer service

Communication skills

Attention to detail

English proficiency

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Western States Equipment Company in Meridian, Idaho is seeking a detail-oriented service support specialist to coordinate communication between technicians and clients. You will greet clients in store, handle inbound calls, and manage service calls from inquiry to invoice with accuracy.

This role emphasizes safety, teamwork and customer care as you support SITECH and Western States initiatives, stage parts, and assist in repairs and installs in a fast-paced environment.