Service Support & Admin Coordinator

Western States Equipment Company; Meridian (ID); On-site; USD 38,000 - 52,000; Full time

Job summary

Western States Equipment Company is seeking a customer service/office professional to serve as the liaison between customers and our service team. You will greet clients in-store, manage inquiries, and oversee the end-to-end service call process from inquiry to invoicing.

Ideal candidates have at least two years of office experience, one year of customer service, and strong English communication skills. The role supports SITECH and Western States operations and may involve inventory coordination.

Qualifications

• Proof of high school diploma or GED.
• Two years of office experience required; heavy equipment/diesel repair knowledge preferred.
• One year of customer service experience required.
• Must be able to communicate (speak, read, comprehend, write in English).

Responsibilities

• Serve as primary contact between customers and service team to coordinate repairs and ensure accuracy.
• Greet clients in-store and handle inbound calls to respond to requests promptly.
• Manage service calls from inquiry to invoicing to meet customer expectations.
• Process items for shipment to other stores and receive items for technician cataloging.
• Assist in maintaining SITECH and Western States inventory and coordinate with field supervisors.

Skills

Microsoft Office

Customer service

English proficiency

Communication skills

Education

High school diploma or GED

Job description

Western States Equipment Company is seeking a customer service/office professional to serve as the liaison between customers and our service team. You will greet clients in-store, manage inquiries, and oversee the end-to-end service call process from inquiry to invoicing.

Ideal candidates have at least two years of office experience, one year of customer service, and strong English communication skills. The role supports SITECH and Western States operations and may involve inventory coordination.