Service Admin: Scheduling, Customer Care & Growth

Crystal Tractor of Panama City; Panama City (FL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Life and Disability Insurance

401K Plan

AFLAC

Holiday Pay

Get paid weekly

5 Day work week & Some Saturdays

Fourth-Generation Family owned & oper­

Job summary

Crystal Tractor of Panama City is seeking a full-time Service Admin to support the service team. We will train the right candidate and value a positive, upbeat, and quick-learning team player.

The role involves scheduling service work, handling customer data, providing cost estimates, and ensuring customer satisfaction while following safety policies. Equal opportunity employer and growth opportunities available.

Qualifications

• High school diploma or GED
• Previous experience preferred
• Ability to read and comprehend instructions and information
• General knowledge of vehicle mechanical operations
• Excellent customer service skills and basic computer competencies
• Must perform duties safely
• Positive, friendly attitude and eagerness to improve
• Professional personal appearance
• Excellent oral and written communication skills
• Must be authorized to work in the US
• Valid driver’s license and clean driving record
• Willing to submit to pre-employment drug screen and background check
• Enjoy working in a dynamic environment

Responsibilities

• Schedules service work in the service department and sells additional needed service to customers.
• Schedules service appointments and collects data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides written cost estimates for labor and parts; establishes promised times.
• Monitors repair progress and informs customers of changes with clear explanations.
• Maintains Customer Satisfaction Index at least comparable to manufacturer/zone/branch average.
• Advises customers on vehicle care and maintenance per manufacturers’ specs.
• Follows dealership safety policies and reports accidents to a supervisor.

Skills

Customer service

Computer skills

Reading instructions

Oral & written communication

Education

High school diploma or GED

Job description

Crystal Tractor of Panama City is seeking a full-time Service Admin to support the service team. We will train the right candidate and value a positive, upbeat, and quick-learning team player.

The role involves scheduling service work, handling customer data, providing cost estimates, and ensuring customer satisfaction while following safety policies. Equal opportunity employer and growth opportunities available.