Family-Owned Auto Service Advisor | Growth & Weekly Pay

The Crystal Group; Live Oak (FL); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Life and Disability Insurance

401K Plan

Holiday Pay

Get paid weekly

Growth opportunities

Job summary

The Crystal Group in Florida is seeking a Service Writer to schedule service work and promote needed services. You will greet customers, collect data, and provide detailed labor and parts estimates with a promised completion time.

Responsibilities include tracking repair progress, communicating changes to customers, and maintaining customer satisfaction. Must have strong customer service, basic computer skills, and a valid US driver's license.

Qualifications

• High school diploma or GED required.
• Prior experience preferred.
• Ability to read and comprehend instructions.
• General knowledge of vehicle mechanical operations.
• Excellent customer service skills and basic computer competencies.
• Must be authorized to work in the US.
• Valid driver’s license and clean driving record.

Responsibilities

• Schedule service work in the service department and sell additional needed service.
• Schedule service appointments and obtain customer/equipment data when possible.
• Greet customers in a timely, friendly manner.
• Provide complete written cost estimates for labor and parts; establish promised time.
• Monitor repair progress; communicate changes and obtain authorization for additional repairs.
• Maintain a Customer Satisfaction Index rating.
• Advise customers on equipment care and maintenance per manufacturer specs.
• Follow safety policies and report accidents immediately.

Skills

Excellent customer service

Basic computer skills

Read and comprehend instructions

Education

High school diploma or GED

Job description

The Crystal Group in Florida is seeking a Service Writer to schedule service work and promote needed services. You will greet customers, collect data, and provide detailed labor and parts estimates with a promised completion time.

Responsibilities include tracking repair progress, communicating changes to customers, and maintaining customer satisfaction. Must have strong customer service, basic computer skills, and a valid US driver's license.