Service Admin & Scheduling Coordinator

RadNet, Inc.; Lancaster, Northern (Lancaster County, KY); Hybrid; USD 35,000 - 45,000; Full time

Job summary

RadNet, Inc. in Lancaster, PA is seeking a Service Administrative Coordinator to support the service department with administrative tasks and ensure policy compliance.

The role requires professionalism, excellent communication, and the ability to work independently or in a team. Responsibilities include data entry in P3, Energy and Salesforce; handling billing and reconciliations; scheduling installations; coordinating with field staff; answering customer calls; and ensuring SOX controls and

Qualifications

• High School Diploma or Equivalent is required.
• 1-3 years of administrative experience.
• 1-3 years of customer service experience.

Responsibilities

• Data entry for P3, Energy and Salesforce systems for HVAC installations.
• Process, billing and account reconciling.
• Coordinate and schedule Natural Gas and HVAC Installations.
• Communicate with Field Supervisors, Service Technicians and other departments.
• Answer customer service calls when necessary.
• Responsible for propane tank inventory and SOX controls as assigned.
• Call customers to confirm appointments.
• Order equipment to ensure availability for installations.
• Process job closeouts in Energy and Salesforce.
• Scheduling service calls and providing work orders for Service Technicians according to urgency.
• Reviewing jobs in the service monitor to ensure they are dispatched and assigned as required.
• Assist Installation and Field Supervisors with various tasks as assigned.

Skills

MS Office Suite

MS Outlook

Web navigation

Customer service

Communication skills

Education

High School Diploma or Equivalent

Job description

RadNet, Inc. in Lancaster, PA is seeking a Service Administrative Coordinator to support the service department with administrative tasks and ensure policy compliance.

The role requires professionalism, excellent communication, and the ability to work independently or in a team. Responsibilities include data entry in P3, Energy and Salesforce; handling billing and reconciliations; scheduling installations; coordinating with field staff; answering customer calls; and ensuring SOX controls and