Scheduling & Team Lead - Healthcare

Hmixray; Boise (ID); Hybrid; USD 50,000 - 55,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and视ion

Health Savings Accounts with employer

Wellness dollars

401(k) Employer Match

Free imaging services for employee &/1

Job summary

RadNet is seeking a Scheduling Supervisor to lead a patient-centered scheduling team and ensure alignment with call center objectives. You will monitor performance, coach staff, and drive efficient department operations while collaborating with management to optimize staffing and service levels.

The role emphasizes professional communication, attention to detail, and the ability to work in a fast-paced healthcare environment, with the goal of delivering quality patient care.

Qualifications

• Prior supervisory or lead experience is preferred.
• Excellent verbal and written communication skills.
• Must be detail oriented and organized.
• Technical proficiency in Microsoft applications.

Responsibilities

• Ensures Schedulers understand and comply with all Call Center/Scheduling objectives, performance standards, processes and policies.
• Performs continuous monitoring and evaluates Schedulers' performance, identifying learning, coaching and training opportunities.
• Measures performance based on KPIs, such as average hold time, average talk time and average make busy time.
• Provides feedback to Scheduling Manager regarding employee performance.

Skills

Supervisory experience

Communication skills

Detail oriented

Structured work approach

Education

4-year college degree

Tools

Microsoft Office

Job description

RadNet is seeking a Scheduling Supervisor to lead a patient-centered scheduling team and ensure alignment with call center objectives. You will monitor performance, coach staff, and drive efficient department operations while collaborating with management to optimize staffing and service levels.

The role emphasizes professional communication, attention to detail, and the ability to work in a fast-paced healthcare environment, with the goal of delivering quality patient care.