Service Coordination & Billing Specialist

Radon Medical Imaging; Dayton (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

Radon Medical Imaging is seeking a Service Support Specialist to act as the operational glue between field technicians and clients. You will manage complex scheduling, provide critical administrative support to field operations, and ensure that billing and inventory data remain accurate.

The ideal candidate is detail-oriented and thrives in a fast-paced environment, maintaining professional composure while handling inquiries, orders, and documentation across NetSuite and MS Office.

Qualifications

• Education: High school diploma required; Associate or Bachelor’s degree preferred.
• Experience: Administrative or dispatch/scheduling experience in a professional office setting.
• Technical Skills: Proficient in Microsoft Office; ability to learn ERP software (NetSuite a major plus).
• Soft Skills: Excellent verbal and written communication; professional demeanor with vendors, customers, and colleagues.
• Detail Orientation: Meticulous data entry, calibration records, and shipping documents.

Responsibilities

• Schedule and dispatch field service technicians; optimize calendars and resolve conflicts.
• Process service requests; create cases in NetSuite and maintain calendars.
• Prepare invoices for repairs, contracts, and Time & Materials billing; assist AR/AP tasks.
• Maintain accurate records in NetSuite for equipment, vendors, and service contracts.
• Coordinate parts purchases and prepare delivery/shipping paperwork; support logistics.
• Assist with compliance checks and calibration status to meet regulatory requirements.

Skills

Verbal communication

Written communication

Attention to detail

Multitasking

Customer service mindset

Education

High school diploma

Associate or Bachelor’s degree preferred

Tools

NetSuite

Microsoft Office

Job description

Radon Medical Imaging is seeking a Service Support Specialist to act as the operational glue between field technicians and clients. You will manage complex scheduling, provide critical administrative support to field operations, and ensure that billing and inventory data remain accurate.

The ideal candidate is detail-oriented and thrives in a fast-paced environment, maintaining professional composure while handling inquiries, orders, and documentation across NetSuite and MS Office.