Patient Scheduling & Care Experience Specialist

RadNet; Frederick (MD); On-site; USD 25,000 - 29,000; Full time

Job summary

RadNet is seeking a Patient Rescheduling Representative to support the Authorization Team, handling all rescheduling and cancellation calls and inquiries with superior patient service.

This role requires excellent communication, empathy, and the ability to de-escalate situations. Proficiency with Word, Excel, Outlook, and webchat is expected, along with a commitment to accurate information and patient experience.

Qualifications

• High School Diploma or equivalent required.
• Bachelor’s degree in business, healthcare, or a related field preferred.
• Experience in phone or customer experience/support role is preferred.
• Experience working on authorizations or in radiology preferred.
• Strong interpersonal skills and ability to handle calls in English.

Responsibilities

• Monitor rescheduling worklist and contact patients within designated timeframes.
• Take ownership of accounts, perform necessary follow-ups and reschedules.
• Follow rescheduling instructions and relay information to patients clearly.
• Resolve inquiries and escalate when needed.
• Investigate scheduling updates due to exam changes and reschedule accordingly.
• De-escalate challenging situations with little guidance.
• Deliver superior customer service with empathy and patience.

Skills

Customer service

Phone support

Communication skills

English fluency

Radiology familiarity

Education

High School Diploma

Bachelor's degree preferred

Tools

Word

Excel

Outlook

Webchat

Job description

RadNet is seeking a Patient Rescheduling Representative to support the Authorization Team, handling all rescheduling and cancellation calls and inquiries with superior patient service.

This role requires excellent communication, empathy, and the ability to de-escalate situations. Proficiency with Word, Excel, Outlook, and webchat is expected, along with a commitment to accurate information and patient experience.