Technical Support Administrator — End-User IT Specialist

Wolter, Inc.; Town of Brookfield (WI); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Plan with company match

Life Insurance

Disability Insurance

Critical Illness Insurance

Pet Insurance

Flexible Spending Account

Employee Assistance Program

Paid Time Off & holidays

Job summary

Wolter, Inc. is seeking a Technical Support Administrator to join a dynamic team in Brookfield, WI. The role focuses on end-user support, device provisioning, and IT policy enforcement to protect company data.

The successful candidate will provide training on software and hardware, support mobile devices, and collaborate across branches. Travel to multiple Midwest locations is expected as needed.

Qualifications

• Associates Degree in computer science or related field, and 1-2 years of IT support experience.
• Extensive knowledge of PC, printer hardware, operating systems and applications, including troubleshooting methodology.
• Experience in supporting all mobile devices on various platforms.
• Experience with audio visual equipment.
• Excellent communication and interpersonal skills to interact with a wide variety of internal and external personnel.

Responsibilities

• Provide end user support to users including installing software, helping with general computer problems, setting up user accounts, answer inquiries in person, via telephone, or from remote location regarding computer software and hardware operation.
• Install, configure, trouble shoot computers, phones, printers, tablets and other peripherals.
• Install, configure and coordinate all service laptops and service programs for entire technician workforce, including some customer based systems as well.
• Provide software, hardware & user training as required.
• Enforce (and abide by) IT policies as regards employing only appropriate software and hardware as tools to ensure company data is secure at all times.
• Provide basic Active Directory, Group Policy, SQL, Exchange, IPad, Cell Phone, Virtual Desktops, Office 365, Microsoft Teams, Microsoft Dynamics (CRM), Basic Networking and Wireless Technology as required.
• Complete / maintain documentation of IT setups, processes and all other network documentation.
• Using help desk software and creating timely documentation of each user call and the resolution so that this information can be used to resolve future calls as part of the knowledge base initiative.
• Maintain all VOIP and cellular communication devices and connectivity
• As needed, travel to branches throughout WI, IL, IN, OH, KY, MO,NC,SC,GA
• Special projects as assigned BTG Staff.

Skills

IT support

Windows OS

Troubleshooting

Communication

Mobile devices

Education

Associates Degree in Computer Science or related field

Tools

Active Directory

Group Policy

SQL

Exchange

Microsoft 365

Networking basics

Job description

Wolter, Inc. is seeking a Technical Support Administrator to join a dynamic team in Brookfield, WI. The role focuses on end-user support, device provisioning, and IT policy enforcement to protect company data.

The successful candidate will provide training on software and hardware, support mobile devices, and collaborate across branches. Travel to multiple Midwest locations is expected as needed.