Onsite Customer Service & Logistics Coordinator

MMI Engineered Solutions; Saline (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid holidays

Tuition reimbursement

Wellness program

Job summary

MMI Engineered Solutions in Saline, MI is seeking a Customer Service Representative to be the primary contact for assigned automotive and industrial customers. You will work cross-functionally with production, scheduling, sales, and engineering to support satisfaction and on-time delivery.

This 100% onsite role emphasizes precise order management in DELMIAWorks ERP, EDI review, and maintaining customer portals.

Qualifications

• Bachelor's degree in Business Administration, Supply Chain Management, or related field, or 5+ years of relevant experience.
• Manufacturing or automotive customer service experience preferred.
• Experience using ERP systems for customer setup, order management, and shipping.
• Strong organizational and multi-tasking abilities in fast-paced environments.
• Excellent verbal and written communication; detail-oriented and problem-solving.

Responsibilities

• Serve as the primary point of contact for assigned customers, ensuring exceptional service and overall customer satisfaction.
• Manage customer orders from receipt through shipment, ensuring accuracy within DELMIAWorks ERP.
• Review daily EDI and manual orders, monitor sales order backlogs, and resolve order discrepancies.
• Coordinate with Production Scheduling to align manufacturing with customer delivery requirements.
• Maintain customer web portals, shipping requirements, routing guides, labeling specifications, and compliance documentation.
• Keep customers informed of order status, delivery schedules, delays, and changes to commitments.
• Support new product launches by setting up customer and item information within ERP, EDI, and inventory systems.

Skills

Customer service

ERP systems

Communication skills

Organizational skills

Problem solving

Cross-functional collaboration

Attention to detail

Education

Bachelor's degree

Tools

DELMIAWorks (IQMS)

EDI processing tools

ERP shipping modules

Job description

MMI Engineered Solutions in Saline, MI is seeking a Customer Service Representative to be the primary contact for assigned automotive and industrial customers. You will work cross-functionally with production, scheduling, sales, and engineering to support satisfaction and on-time delivery.

This 100% onsite role emphasizes precise order management in DELMIAWorks ERP, EDI review, and maintaining customer portals.