Service Admin & Billing Specialist

Rush Enterprises, Inc; Denton (TX); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Employee stock purchase plan

Performance-based incentives

Training and development

Job summary

Rush Enterprises, Inc. is seeking a Service Administrator to manage day-to-day accounting, time keeping, and record-keeping while supporting the Service Manager, Service Advisor, and Service Foreman.

The role requires handling repair orders, invoicing, and customer communications in a fast-paced service environment. Responsibilities include obtaining vehicle details, closing RO’s promptly, reviewing orders for completeness, and ensuring accuracy of technician notes and parts billing.

Qualifications

• High School diploma or GED.
• One month service experience and/or training; or equivalent combination of education and experience.
• Valid Driver’s License and good driving record.

Responsibilities

• Begin repair order process by obtaining required vehicle information (year, make, model, VIN, mileage).
• Close repair orders correctly and in a timely manner.
• Review repair orders to ensure completion and note any additional work/authorizations.
• Verify technician comments are accurate and appropriate.
• Check parts for accuracy and ensure sign-off on billed parts.
• Enter/adjust technician time for non-warranty repairs per foreman notes.
• Ensure charges for machine oil/gear oil and supplies are billed and documented.
• Provide customer with repair order review, explain completed work and charges.
• Obtain customer purchase orders when necessary.
• Secure credit authorization when necessary.
• Close non-warranty repair orders.
• Provide, mail, or email invoices.
• File completed repair orders by RO number.
• Maintain records of repairs and hours per job.
• Provide daily billed-hour reports to technicians.
• Assist in input/reporting in Rush ServiceLink.
• Perform general office duties (filing, typing, faxing).
• Monitor and order office supplies.
• Operate PC-based programs and invoicing systems.
• Demonstrate Rush Driving Principles and positive citizenship.

Education

High School diploma or GED

Job description

Rush Enterprises, Inc. is seeking a Service Administrator to manage day-to-day accounting, time keeping, and record-keeping while supporting the Service Manager, Service Advisor, and Service Foreman.

The role requires handling repair orders, invoicing, and customer communications in a fast-paced service environment. Responsibilities include obtaining vehicle details, closing RO’s promptly, reviewing orders for completeness, and ensuring accuracy of technician notes and parts billing.