Service Administrator- Custom Vehicle Solutions

Rush Enterprises, Inc; Denton (TX); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Employee stock purchase plan

Performance-based incentives

Training and development

Job summary

Rush Enterprises, Inc. is seeking a Service Administrator to manage day-to-day accounting, time keeping, and record-keeping while supporting the Service Manager, Service Advisor, and Service Foreman.

The role requires handling repair orders, invoicing, and customer communications in a fast-paced service environment. Responsibilities include obtaining vehicle details, closing RO’s promptly, reviewing orders for completeness, and ensuring accuracy of technician notes and parts billing.

Qualifications

• High School diploma or GED.
• One month service experience and/or training; or equivalent combination of education and experience.
• Valid Driver’s License and good driving record.

Responsibilities

• Begin repair order process by obtaining required vehicle information (year, make, model, VIN, mileage).
• Close repair orders correctly and in a timely manner.
• Review repair orders to ensure completion and note any additional work/authorizations.
• Verify technician comments are accurate and appropriate.
• Check parts for accuracy and ensure sign-off on billed parts.
• Enter/adjust technician time for non-warranty repairs per foreman notes.
• Ensure charges for machine oil/gear oil and supplies are billed and documented.
• Provide customer with repair order review, explain completed work and charges.
• Obtain customer purchase orders when necessary.
• Secure credit authorization when necessary.
• Close non-warranty repair orders.
• Provide, mail, or email invoices.
• File completed repair orders by RO number.
• Maintain records of repairs and hours per job.
• Provide daily billed-hour reports to technicians.
• Assist in input/reporting in Rush ServiceLink.
• Perform general office duties (filing, typing, faxing).
• Monitor and order office supplies.
• Operate PC-based programs and invoicing systems.
• Demonstrate Rush Driving Principles and positive citizenship.

Education

High School diploma or GED

Job description

The Service Administrator is responsible for day-to-day accounting, time keeping, and record keeping functions. The Service Administrator is also responsible for assisting the Service Manager, Service Advisor, & Service Foreman in the performance of their duties.

Custom Vehicle Solutions is a premier provider of quality products and services to commercial equipment users. We are customer-focused, people-oriented, and financially motivated to deliver excellent outcomes for customers, shareholders, vendors and our people. We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services.

Responsibilities:

• Begin repair order process by obtaining required vehicle information, to include year, make, model, VIN and mileage.
• Must be able to close R.O.’s correctly and in a timely manner.
• Review repair orders to ensure that work is completed and additional work and authorizations are noted.
• Review all technician comments are accurate and appropriate.
• Review parts on operations are correct (based on level of experience, foremen may need to review), verify parts personnel sign off on parts billed.
• Enter or adjust all technician time in the business system for non-warranty repairs, from foreman notation on repair orders.
• Ensure machine charges, oil, gear oil, other supplies, and sublet repairs are properly billed and documented on repair orders.
• Print customer review of repair orders. Contact customers and advise repairs are complete. Explain completed work and all charges to customers.
• Obtain customer purchase orders when necessary.
• Secure credit authorization when necessary.
• Close out all non-warranty repair orders.
• Provide, mail, or e-mail invoices.
• File completed repair orders by repair order number.
• Keep records of repairs and hours required on each job.
• Provide technicians with billed hour flag sheet reports daily.
• Assist in the input and reporting in Rush ServiceLink.
• Perform general office duties, i.e. filing, typing, faxing, etc.
• Monitor and order office supplies.
• Understand and operate various PC based programs and invoicing systems.
• Must demonstrate positive corporate citizenship and the Rush Driving Principles.

Benefits:

• We offer an exceptional Total Rewards package with outstanding healthcare benefits, a robust 401(k) plan with company matching, and an employee stock purchase program to help you build long-term financial security. Additionally, we provide performance-based incentives and opportunities for professional growth through ongoing training and development. All of this is within a culture that values and rewards excellence, a positive attitude, and integrity, ensuring you thrive personally and professionally.

Basic Qualifications:

• High School diploma or general education degree (GED).
• One month service experience and/or training; or equivalent combination of education and experience.
• Valid Driver’s License and good driving record.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.

Minimum Pay Rate USD $40,000.00/Yr.

Maximum Pay Rate USD $50,000.00/Yr.