Service Admin

Bishs-R; Fairfield (CA); On-site; USD 30,307 - 35,817; Full time

Benefits offered by this job

Medical benefits

Vision & Dental insurance

401k matching

Company-paid life insurance

Gym membership reimbursement

Advancement opportunities

RV Borrowing Program

Insurance guidance services

Team-oriented culture

Job summary

Bish's RV is seeking a friendly Service Admin to support both service and sales teams with administrative tasks, customer communication, and data entry. The role involves coordinating deliveries, organizing records, and ensuring documentation is complete, accurate, and up-to-date.

The position requires strong computer skills, attention to detail, and the ability to pass a background and drug test. Weekend availability on Saturdays is required, with Sundays off due to shop closure.

Qualifications

• Excellent verbal and written communication skills.
• Ability to manage multiple phone lines and provide updates.
• Proven ability to work independently and in a team.
• Strong computer and data entry skills.
• Adaptable in a fast-paced environment.
• Professional, neat appearance and positive attitude.
• Must be available to work Saturdays (not Sundays).
• Must pass background and drug test.
• Demonstrates alignment with company values.

Responsibilities

• Deliver outstanding customer service via phone and in-person updates.
• Translate and input technician notes into the Service database.
• Organize physical files and upload photos and documents.
• Collect, review, and organize required documents for each transaction.
• Coordinate delivery logistics and trailer readiness.
• Operate multi-line phones and handle calls professionally.
• Use DealerTrack, eVision, and Excel Teams to manage documentation.

Skills

Communication

Phone line handling

Independence

Data entry

Adaptability

Professional appearance

Saturday availability

Background check

Company values alignment

Tools

Excel

Service database

Job description

We are looking for a friendly and detail-focused individual to join our team at Bish's RV as a Service Admin. This role involves delivering excellent customer support, following up with customers, data entry, coordinating deliveries, and handling administrative tasks. Pay: $24 hourly.

Key Objectives:

• Ensure smooth administrative operations across service and sales teams
• Provide timely, professional communication to customers
• Coordinate vehicle deliveries and maintain up-to-date records

Responsibilities:

• Deliver outstanding customer service through phone and in-person updates
• Translate and input technician notes into our Service database
• Organize physical files and upload photos and documents to our system
• Collect, review, and organize required documents for each transaction
• Coordinate delivery logistics and ensure trailer readiness
• Operate multi-line phones and manage incoming and outgoing calls professionally
• Use systems like DealerTrack, eVision, and Excel Teams to manage documentation

What you’ll bring:

• Excellent verbal and written communication skills
• Confidence in using multiple phone lines
• Ability to work independently and within a team
• Strong computer and data entry skills
• Adaptability in a fast-paced environment
• Professional, neat appearance and positive attitude
• Must be available to work Saturdays (we are always closed on Sundays)
• Ability to pass a background and drug test
• Demonstrate alignment with the Company’s vision, mission, and core values in all interactions

Expected Results:

• Accurate and timely data entry and technician documentation
• Organized service records and customer documentation
• Positive customer interactions and improved communication flow

Resources:

• Comprehensive training on service systems, dealership processes, and compliance
• Access to internal platforms and tools (Service database, Microsoft Office)
• Ongoing mentorship and support from team members and leadership
• A professional, well-equipped workspace with necessary technology
• A supportive environment and ongoing professional development

Who we are:

Bish’s RV is one of the largest family-owned RV dealers in the country. We are dedicated to providing quality products and services that exceed the expectations of our customers and creating an atmosphere where our customers can enjoy a positive experience as friends of our family business.

Our company is currently experiencing record growth with more expansion on the way. The opportunities to grow within our organization are outstanding and our dedication to each employee’s success is unparalleled.

We are looking for top performers who set high expectations for themselves and are willing to put in the time and effort to achieve them. We are a goal-driven company with a high-performance culture and believe in setting ourselves apart by being “Different with a Purpose.” Our culture is built upon the foundation of our core values: We are Genuine, Fun, and Driven by Results.

• Comprehensive benefits package including medical, vision, dental, and other supplemental coverages
• 401k Matching
• Company-paid life insurance
• Gym membership reimbursement
• Opportunities for advancement
• RV Borrowing Program
• Access to a partner insurance agency for personalized quotes and coverage guidance across home, auto, RV, and specialty insurance products
• Incredible Team Culture

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Bish’s RV honors our military service members, veterans, and their family members by being a military-friendly workplace. Many of the positions within our organization are transferable from previous military occupations.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.