Service Account Supervisor — Lead Tech Team & Service Ops

Forklifts Group; Grove City (OH); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Life & Disability Insurance

401(k) retirement plan with company

Holiday pay & PTO

Sick time (California)

Paid maternity and paternity leave

On-the-job training

Tuition Reimbursement

Leadership Development Initiative

Discounts with GM and Ford Manufactur-

Paid training advancement to Journeymn

Tool Loan Program

Safety Eyewear Reimbursement

Company-provided vehicle and phone

Job summary

Forklifts Group in Grove City, OH is seeking a Service Account Supervisor to lead our service technicians, schedule daily workloads, and drive customer satisfaction. This role oversees hiring, onboarding, coaching, and performance management while coordinating with account managers to resolve issues.

You will manage technician schedules, ensure PM completion, monitor billable rates, and uphold safety standards on-site. Team leadership and strong communication are essential for success.

Qualifications

• 2+ years of experience in the automotive or heavy equipment industry.
• Experience managing and dispatching technicians for service calls.
• Proficient in Microsoft Office and other relevant software.

Responsibilities

• Fosters a positive work environment for technicians adhering to mission, vision, values.
• Manages and dispatches technicians to ensure effective service completion.
• Coordinates technician schedules to align with customer needs.
• Schedules monthly preventive maintenance to meet PM goals.
• Resolves customer complaints in a timely manner and supports customer service.
• Leads by example in promoting a safe workplace and ensures safety standards.

Skills

Team leadership

Scheduling

Dispatching

Customer service

Recruiting

Performance management

Communication

Safety compliance

Education

High School Diploma or equivalent

Bachelor’s degree preferred

Tools

Cor360

Microsoft Office

Workflow systems

Job description

Forklifts Group in Grove City, OH is seeking a Service Account Supervisor to lead our service technicians, schedule daily workloads, and drive customer satisfaction. This role oversees hiring, onboarding, coaching, and performance management while coordinating with account managers to resolve issues.

You will manage technician schedules, ensure PM completion, monitor billable rates, and uphold safety standards on-site. Team leadership and strong communication are essential for success.