Service Account Supervisor: Lead Tech Dispatch & Service

Towlift Inc.; Sewickley (Allegheny County); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health Benefits

401(k)

Vacation/Holidays

Boot allowance

Telehealth

Job summary

The Towlift Company in Sewickley, PA, is seeking a Service Account Supervisor to lead our technician team, schedule daily service, and champion customer service. This role drives the financial results of the operation and oversees hiring, onboarding, and performance in the service department.

The ideal candidate has 2+ years in automotive or heavy equipment, strong communication, and the ability to manage field teams with safety compliance.

Qualifications

• 2+ years of experience in automotive or heavy equipment.
• Experience managing and dispatching technicians for service calls.
• Strong written and verbal communication skills.

Responsibilities

• Lead and dispatch technicians to ensure day-to-day service is completed.
• Coordinate technician schedules to align with customer needs.
• Oversee scheduling of preventive maintenance and ensure PM completion goals.

Skills

Customer service

Communication skills

Leadership

Microsoft Office

Team dispatching

Education

High School Diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Office

Cor360

Job description

The Towlift Company in Sewickley, PA, is seeking a Service Account Supervisor to lead our technician team, schedule daily service, and champion customer service. This role drives the financial results of the operation and oversees hiring, onboarding, and performance in the service department.

The ideal candidate has 2+ years in automotive or heavy equipment, strong communication, and the ability to manage field teams with safety compliance.