Service Account Supervisor: Lead Tech Team & Dispatch

Towlift Inc.; Columbus (OH); Presencial; USD 60.000 - 85.000; Jornada completa

Descripción de la vacante

Towlift Inc. is seeking a Service Account Supervisor in Columbus, Ohio. You will lead a team of technicians, manage daily service dispatch, and champion customer service while driving the operation’s financial results.

This role involves hiring, onboarding, and ongoing performance management of technicians, collaborating with account managers to meet client needs. The role emphasizes safety, efficiency, and strong communication as part of our mission to deliver reliable, high-quality service in

Formación

• Lead technicians scheduling and dispatch to complete daily service.
• Coordinate technician schedules to align with customer needs and capabilities.
• Monitor timecards and invoicing for accuracy and timeliness.
• Recruit, onboard, and manage performance of technicians.

Responsabilidades

• Lead a team of technicians, assign and schedule daily service work.
• Coordinate technician schedules to meet customer account needs.
• Manage technician timecards and ensure accurate invoicing.
• Perform monthly field audits for safety and customer communication.
• Recruit and coach technicians, handle performance reviews.

Conocimientos

Dispatching technicians

Team coordination

Customer service

Educación

High School Diploma or equivalent

Bachelor’s degree preferred

Herramientas

Microsoft Office

Descripción del empleo

Towlift Inc. is seeking a Service Account Supervisor in Columbus, Ohio. You will lead a team of technicians, manage daily service dispatch, and champion customer service while driving the operation’s financial results.

This role involves hiring, onboarding, and ongoing performance management of technicians, collaborating with account managers to meet client needs. The role emphasizes safety, efficiency, and strong communication as part of our mission to deliver reliable, high-quality service in