Field Service Accounts Supervisor

Towlift, Inc.; Columbus (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

Towlift, Inc. in Columbus, OH seeks a Service Account Supervisor to lead our technician team, schedule daily service, and drive strong customer service while overseeing the financial results of the operation.

You will manage hiring, onboarding, and performance of technicians, collaborate with account managers and other departments, and promote safety while delivering reliable field service aligned with our mission and values.

Qualifications

• 2+ years of experience in automotive or heavy equipment industry.
• Experience managing and dispatching technicians for service calls.
• Proficient in Microsoft Office and related software.
• Strong written and verbal communication, and customer service focus.
• Ability to learn and operate in various workflow systems.

Responsibilities

• Fosters a positive work environment for technicians.
• Manages and dispatches technicians to complete day-to-day service.
• Coordinates technician schedules with account needs and capabilities.
• Schedules monthly preventive maintenance to meet PM goals.
• Ensures safety standards and conducts field audits as needed.
• Recruits, coaches, and manages technician performance.
• Collaborates with account managers to resolve issues.

Skills

Leadership

Team management

Customer service

Scheduling

Dispatching

Communication

Problem solving

Education

High School Diploma or equivalent

Bachelor’s degree preferred

Tools

Cor360

Microsoft Office

Job description

Towlift, Inc. in Columbus, OH seeks a Service Account Supervisor to lead our technician team, schedule daily service, and drive strong customer service while overseeing the financial results of the operation.

You will manage hiring, onboarding, and performance of technicians, collaborate with account managers and other departments, and promote safety while delivering reliable field service aligned with our mission and values.