Service Supervisor - Lift Truck

Star Heavy Equipment; Austin (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Star Heavy Equipment seeks a Service Supervisor to lead a team of 5-15 technicians and ensure top‑tier customer service. You will collaborate with the Service Dispatcher/Advisor, oversee quotes, work orders, dispatch field and shop technicians, and mentor junior staff.

Must have a high school diploma; experience as a Service Technician and familiarity with Word/Excel are required. This on‑site role offers growth and hands‑on leadership opportunities in Austin, TX.

Qualifications

• Experience working as a Service Technician preferred.
• Experience using personal computers including Microsoft Word and Excel and basic typing skills are required.

Responsibilities

• Coach and guide Service Department employees.
• Monitor, enhance, and sustain Technician performance.
• Ensure efficient job planning, including accurate quoting, parts availability, and workforce allocation.
• Address customer objections and concerns effectively.
• Maintain open communication with customers, updating them on repair status as needed.
• Oversee customer satisfaction and employee morale, implementing improvements as necessary.
• Reduce customer downtime through precise and efficient job planning and execution.
• Facilitate clear and effective communication within the company.
• Allocate tasks to Shop Technicians and coordinate the dispatch of Field Service Technicians.

Skills

Leadership

Customer service

Dispatch coordination

Quoting and estimating

Technical training

MS Word

Excel

Team mentoring

Communication

Problem solving

Education

High School Diploma

General Studies

Tools

Microsoft Word

Microsoft Excel

Job description

The Service Supervisor is pivotal as the team leader, overseeing 5-15 technicians to guarantee superior customer service. This position involves collaborating closely with the Service Dispatcher and/or Service Advisor, handling a range of responsibilities that include managing incoming calls, generating quotations and estimates, managing work orders, dispatching Field Service Technicians, assigning tasks to Shop Technicians, and providing training and mentorship to less experienced technicians, among other unspecified duties.

• Coaching and guiding Service Department employees
• Monitoring, enhancing, and sustaining Technician performance
• Ensuring efficient job planning, including accurate quoting, parts availability, and workforce allocation
• Addressing and resolving customer objections and concerns effectively
• Maintaining open communication with customers, updating them on repair status as needed
• Overseeing customer satisfaction and employee morale, implementing improvements as necessary
• Reducing customer downtime through precise and efficient job planning and execution
• Facilitating clear and effective communication within the company
• Allocating tasks to Shop Technicians and coordinating the dispatch of Field Service Technicians

Education

Required

High School or Equivalent or better.

Preferred

High School or Equivalent or better in General Studies.

Experience

Required

Experience working as a Service Technician preferred. Experience using personal computers including Microsoft Word and Excel and basic typing skills are required for this position.