Service Account Representative

Convergint; Ohio; On-site; USD 51,000 - 66,000; Full time

Benefits offered by this job

Medical, Dental & Vision Plan

Life insurance & Disability Plan

Wellness Program

401K Matching Plan

Tuition reimbursement

Job summary

Convergint seeks a Service Account Representative to manage service delivery for assigned accounts and support our customer programs. You will schedule work, track costs, handle invoicing, and manage contract renewals while ensuring timely communication with key customers and subcontractors.

You will participate in regular customer meetings to review account status and expiring contracts, and you will contribute to a high-performing, inclusive team culture.

Qualifications

• College degree, trade school or equivalent experience required.
• 3–5 years of field, dispatch, sales, administrative or equivalent experience.
• Preferred experience in the construction industry.
• Excellent Microsoft Office skills and ability to handle multiple tasks.

Responsibilities

• Manage service delivery to assigned accounts and support programs.
• Schedule work, track costs, invoicing, and contract bookings/renewals.
• Schedule and follow up on monthly maintenance visits with customers and subcontractors.
• Attend regular customer meetings and review account status; discuss expiring contracts.

Skills

Customer service

Communication

Work under pressure

Organizational skills

Education

College degree or equivalent experience

Tools

Microsoft Outlook

Excel

Word

Job description

Build a career where values meet worldwide opportunity.Job Description: Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Service Account Representative to join our amazing culture. As a Service Account Representative, you are a part of a dynamic team that allows you to grow as Convergint grows.For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.Who You AreYou have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Service Account Representative.Who We AreWith 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.What you’ll do with “Our Training and Your Experience”Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.Manage service delivery to assigned accounts.Provide full support of Customer Support Program including: scheduling work, tracking costs, tracking contract renewals, invoicing, contract bookings, and contract renewals.Schedule and follows up on all monthly maintenance customer accounts – this includes ensuring timely communication with contract customers, key customers and sub-contractors.Meet monthly to discuss expiring contracts and to review upcoming preventative maintenance (PM) visits.Attend regular customer meetings to review the current status of accounts.Performs other duties and responsibilities as requested or required.What You’ll NeedExceptional telephone and personal customer service skills and ability to work under pressure.Exceptional customer focus and ability to work under pressure; ability to anticipate and seek to meet the needs and wants of the customer without being prompted.Excellent Microsoft Outlook, Excel, and Word skills.Basic financial knowledge and skills—ability to understand basic financials such as accounts receivable/payable, purchase orders, work orders, etc.Solid organizational skills and the ability to handle multiple projects tasks simultaneously.Company BenefitsConvergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits:10 Company Holidays and Paid Time Off starting at 13 days annuallyFun & Laughter Day OffMedical, Dental & Vision PlanLife insurance & Disability PlanWellness Program401K Matching PlanColleague Assistance ProgramTuition reimbursementCompetitive salary and compensation planVehicle reimbursement plan or company vehicleCorporate Social Responsibility DayCell phone reimbursement (if applicable)Paid parental leaveRequirements:Education: College degree, trade school or equivalent experienceMinimum Experience: 3-5 years field, dispatch, sales, administrative or equivalentPreferred Experience: (but not required):1 year construction industry environmentConvergint is an Equal Opportunity Employer.Visit our Convergint careers site to learn more about the company and the exciting opportunities available.The anticipated compensation of this position is $37.00 to $48.00 per hour.Please note that this job posting includes salary information for the assigned target market range within the primary geographic region the requisition is posted. If the position is posted in multiple locations or is a remote position, the salary range may vary. Individual pay rates will, of course, vary depending on the job, department, and location, as well as the individual skills, experience, certifications, specific licenses, and education of the applicant.Convergint is an Equal Opportunity Employer.Visit our Convergint careers site to learn more about the company and the exciting opportunities available. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.