Service Coordinator 1

Convergint Technologies LLC; Virginia; On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental & Vision Plan

Life insurance & Disability Plan

401K Matching Plan

Paid Time Off starting at 13 days

Job summary

Convergint is seeking a full-time Service Coordinator to join our team. You will manage dispatching, scheduling, and customer inquiries, ensuring timely responses and service excellence.

Ideal candidates bring call center or dispatch experience, strong administrative skills, and a customer-first mindset, with a commitment to safety and teamwork across locations in Virginia.

Qualifications

• Education: College degree, trade school or equivalent experience.

Responsibilities

• Handles incoming calls including service dispatching, tracking and scheduling of calls, entering new sites, and handling general inquiries.

Job description

Build a career where values meet worldwide opportunity. Job Description: Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Service Coordinator to join our amazing culture.

As a Service Coordinator, you are a part of a dynamic team that allows you to grow as Convergint grows.

For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are

• You have a passion for providing world-class service to customers, colleagues and communities.
• You are a person of integrity with a commitment to growth, accountability and delivering results.
• You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home.
• You want to grow with us and deliver results as an exceptional Service Coordinator.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with “Our Training and Your Experience”

• Handles incoming customer calls including service dispatching, tracking and scheduling of calls, call status tracking and call changes, entering new sites, modifying existing sites and handling all general inquiries as required.
• May provide support and backup for other areas of the business.
• Creates and dispatches work orders in iCare as required for scheduling of planned maintenance and service.
• Attends weekly planning sessions, conducts weekly service paperwork reconciliation and performs weekly time sheet data entry.
• Completes Service Agreement work orders as required.
• Monitors and follows up on subcontractor pricing; processes and approves invoicing.
• Administers the check in/checkout process of Technicians in accordance with company safety policy and advises Supervisors of any missing/late Technicians.
• Accurately and promptly enters work order purchase orders into Spectrum and processes orders.
• Updates, populates, maintains and develops customer service binders to maximize customer service and satisfaction.
• Procures Parts/Materials for service work orders.
• Provides Service Quotes to customers with the assistance of the Service Supervisor.
• Schedules and follows up on all monthly maintenance customer accounts. This includes ensuring timely communication with contract customers, key customers and subcontractors.
• Meets monthly to discuss expiring contracts and reviews upcoming PM visits.
• Establishes and maintains a customer satisfaction follow up and call back procedure and provides senior management with appropriate feedback.
• Assists with customer satisfaction surveys.
• Accurately and on a timely basis, administers Spectrum maintenance, including adding new sites, adding flags and modifying customer site changes.
• Provides Specialists with badging and access to customer sites.
• Ensures that the Specialists have completed all customer specific training.
• Maintains a log for badging access and training.
• Provides administrative overflow support as and where required. This includes photocopying, filing, general typing correspondence, minutes.
• Acts as our customer's best service provider at all times thereby ensuring Convergint is the customer's first choice for service.
• Performs other duties and responsibilities as requested or required.

Company Benefits

Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company.

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Requirements

• Education: College degree, trade school or equivalent experience
• Preferred Experience: (but not required): 1-3 years call center, dispatch, or administrative Experience in a construction industry environment

The anticipated compensation of this position is $23.00 - $25.00 per hour. Please note that this job posting includes salary information for the assigned target market range within the primary geographic region the requisition is posted. If the position is posted in multiple locations or is a remote position, the salary range may vary. Individual pay rates will, of course, vary depending on the job, department, and location, as well as the individual skills, experience, certifications, specific licenses, and education of the applicant.

Convergint is an Equal Opportunity Employer. Visit our Convergint careers site to learn more about the company and the exciting opportunities available.

Convergint is an Equal Opportunity Employer. Visit our Convergint careers site to learn more about the company and the exciting opportunities available.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Culture first since day one. From a single vision in 2001 to a global community of colleagues today, Convergint’s story is defined by people, purpose, and progress. Every milestone reflects our belief that when we put people first, extraordinary things happen. What began as a values-driven mission has grown into a worldwide commitment to service, innovation, and partnership that continues to shape our future.