Server (Willow Lake, IN)

Wingmen V Llc; Indianapolis (IN); On-site; USD 242,000 - 345,000; Part time

Job summary

Wingmen V Llc in Indianapolis is seeking dedicated Servers to join our Front-of-House Team. You will create a welcoming environment and provide exceptional service to our guests, ensuring a delightful dining experience.

Successful candidates will have a strong customer service background, excellent communication skills, and be knowledgeable about food safety. Join us and help WOW our guests every day.

Qualifications

• Strong customer service and hospitality skills are essential.
• Knowledge of sanitation, food safety, and security procedures is required.
• Ability to suggest items and up-sell to guests.

Responsibilities

• Greet guests and create a welcoming experience.
• Take food and drink orders accurately.
• Deliver food and ensure guest satisfaction.
• Process payments accurately.

Skills

Customer service skills

Food safety knowledge

Point of Sale system knowledge

Verbal communication skills

Time management

Conflict management skills

Education

Minimum 21 years of age

Certifications to serve alcohol

Job description

Job Details

Job Location: 2514 Lake Circle Drive - Indianapolis, IN 46268

Salary Range: $2.13 - $2.13 Hourly

NOW HIRING: Servers (Front-of-House Team Members)

What You’ll Do

• Greet Guests and create a welcoming, upbeat experience
• Excellent verbal communication and interaction skills to serve BWW Guests and create a personalized experience
• Skill in time management and organization with excellent attention to detail; take direction and execute team and company objectives
• Take food and drink orders accurately and efficiently
• Recommend menu items, beverages, and promotions
• Deliver food and drinks while ensuring quality and satisfaction
• Check in with Guests and provide attentive service throughout their visit
• Process payments and handle transactions accurately
• Conflict management skills, analytical skills, and a high degree of emotional intelligence to recognize and solve guest problems
• Knowledge of RAS (responsible alcohol service) procedures as defined by both federal and state laws and BWW policies and guidelines
• Work closely with your team to keep the dining room running smoothly

Freedom to Act

• Comply with all specs, quality standards, and department rules and procedures
• Follow specific service time and guidelines while engaging guests and customizing their experience
• Maintain a high degree of pace and intensity for an extended period of time
• Be reliable and dependable by adhering to a schedule, covering shifts as necessary, and being on time for scheduled shifts

Interaction

• WOW out Team Members by providing the same respect, positive encouragement, and fair treatment within the organization that we expect Team Members to share externally with every Guest
• Maintain positive working relationships with all Team Members and managers
• Work as a contributing member of a team

External Relationships

• WOW our Guests every day by achieving the highest level of satisfaction with an extraordinary focus on friendly services, food, fun, and value
• Explain menu items and terms and provide suggestions to guests when asked

Qualifications

• Superior customer service and hospitality skills
• Knowledgeable of proper sanitation, food safety, and security procedures
• Knowledge of BWW food and beverage menu and ability to make suggestions to guests and up-sell
• Knowledgeable of current marketing initiatives and upcoming events to inform guests
• Basic mathematical skills and the ability to handle money accurately
• Basic knowledge of Point of Sale systems
• Strong knowledge of commonly used concepts, practices, and procedures in a restaurant environment

Education / Experience

Required

• Minimum 21 years of age
• Certifications to serve alcohol as dictated by the State and BWW policy

Preferred

• Prior experience working as a server or in a customer service role, ideally in a high-volume full-service restaurant