Server (Willow Lake, IN)

Anchor Point Management Group; Indianapolis (IN); On-site; USD 242,000 - 345,000; Part time

Job summary

Anchor Point Management Group is looking for Servers in Indianapolis to create exceptional dining experiences. Candidates must have superior customer service and hospitality skills, and be at least 21 years old to comply with alcohol service regulations.

Responsibilities include greeting guests, taking and delivering orders, and maintaining a positive team environment. Previous experience in customer service or restaurant settings is preferred. This position offers the opportunity to work in a dynamic and friendly atmosphere.

Qualifications

• Superior customer service and hospitality skills.
• Knowledge of food safety and security procedures.
• Basic knowledge of Point of Sale systems.

Responsibilities

• Greet Guests and create a welcoming experience.
• Take food and drink orders accurately.
• Deliver food and drinks while ensuring quality.

Skills

Customer service skills

Communication skills

Time management

Conflict management

Basic mathematical skills

Education

21 years of age minimum

Certifications to serve alcohol

Tools

Point of Sale systems

Job description

Job Details

Job Location: 2514 Lake Circle Drive - Indianapolis, IN 46268

Salary Range: $2.13 - $2.13 Hourly

NOW HIRING: Servers (Front-of-House Team Members)

What You’ll Do

• Greet Guests and create a welcoming, upbeat experience
• Excellent verbal communication and interaction skills to serve BWW Guests and create a personalized experience
• Skill in time management and organization with excellent attention to detail; take direction and execute team and company objectives
• Take food and drink orders accurately and efficiently
• Recommend menu items, beverages, and promotions
• Deliver food and drinks while ensuring quality and satisfaction
• Check in with Guests and provide attentive service throughout their visit
• Process payments and handle transactions accurately
• Conflict management skills, analytical skills, and a high degree of emotional intelligence to recognize and solve guest problems
• Knowledge of RAS (responsible alcohol service) procedures as defined by both federal and state laws and BWW policies and guidelines
• Work closely with your team to keep the dining room running smoothly

Freedom to Act

• Comply with all specs, quality standards, and department rules and procedures
• Follow specific service time and guidelines while engaging guests and customizing their experience
• Maintain a high degree of pace and intensity for an extended period of time
• Be reliable and dependable by adhering to a schedule, covering shifts as necessary, and being on time for scheduled shifts

Interaction

• WOW out Team Members by providing the same respect, positive encouragement, and fair treatment within the organization that we expect Team Members to share externally with every Guest
• Maintain positive working relationships with all Team Members and managers
• Work as a contributing member of a team

External Relationships

• WOW our Guests every day by achieving the highest level of satisfaction with an extraordinary focus on friendly services, food, fun, and value
• Explain menu items and terms and provide suggestions to guests when asked

Qualifications

• Superior customer service and hospitality skills
• Knowledgeable of proper sanitation, food safety, and security procedures
• Knowledge of BWW food and beverage menu and ability to make suggestions to guests and up-sell
• Knowledgeable of current marketing initiatives and upcoming events to inform guests
• Basic mathematical skills and the ability to handle money accurately
• Basic knowledge of Point of Sale systems
• Strong knowledge of commonly used concepts, practices, and procedures in a restaurant environment

Education / Experience

Required

• Minimum 21 years of age
• Certifications to serve alcohol as dictated by the State and BWW policy

Preferred

• Prior experience working as a server or in a customer service role, ideally in a high-volume full-service restaurant