Server | The Apron (Part Time)

Omni Hotels & Resorts; Frisco (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Omni Hotels & Resorts' The Apron at Omni PGA Frisco Resort seeks a professional server to greet guests, present menu options, and deliver attentive service in a fast-paced, high-volume setting.

The ideal candidate will have at least 1 year of serving experience, be available full-time including weekends, and possess unexpired Food Handler and TABC certifications. Knowledge of MICROS is a plus and a friendly, bilingual approach is valued.

Qualifications

• Minimum 1 year of serving experience in a high-volume setting.
• Full-time availability, including weekends.
• Unexpired Food Handler and TABC certifications or ability to obtain upon hire.
• Knowledge of wine, spirits and beer is a plus; strong guest communication.

Responsibilities

• Greet guests promptly and provide courteous, attentive service.
• Take orders, answer questions, and make food/beverage recommendations.
• Record transactions in MICROS and handle payments accurately.
• Maintain cleanliness and set up/clear service areas throughout the shift.
• Communicate dietary needs and special requests to the culinary team.

Skills

Customer service

Cash handling

English communication

Teamwork

Shift flexibility

High-volume service

Education

Food Handler Certification

TABC Certification

Tools

MICROS

Job description

Overview:

The Apron is a suburban destination for creative Texas and California fare with spectacular views of Fields Ranch Golf Course at Omni PGA Frisco Resort. Healthy breakfast and brunch fare is served throughout the day. Delectable morning pastries, Stance Coffee and gelato are available from the bar plus a blend of smart, creative drinks at prime times from the bar. A gem in the resort, the menu is built around seasonal ingredients, healthy breakfast, brunch and lunch.

The server will wait on tables promptly, courteously and to serve our guests with a genuine care.

Responsibilities:

• Knowledge of the dining room.


• Must have full familiarity with menus and beverage offerings.


• Greet guests when entering the restaurant with a pleasant smile and superior customer service.


• Take orders and answer questions/offer suggestions on both food and beverage menu selections, and daily specials.


• Communicate with culinary team regarding meal requirements, allergies, dietary needs and special requests.


• Record transaction in MICROS system at time of order and adhere to cash handling standards.


• Check in with guests to ensure satisfaction with each food course and/or beverage.


• Present accurate check to guest and process payment.


• Maintain cleanliness of work areas throughout the day.


• Process station set-up and break-down and complete all other side work duties as assigned.


• Ensure tables are set up properly, including polishing and cleaning glasses.


• Service to guests according to Omni Moments of Service Standards.


• Be pleasant, smile and greet all guests, using surnames when obtained.


• Clean, clear and reset service areas.


• Protect the hotel from liability with regard to over serving guests.


• Perform any other duties as assigned by the restaurant manager.

Qualifications:

• Minimum 1-year serving experience, high volume sports/live entertainment bar experience preferred.


• Full-time availability, to include weekends, PM shfits


• Must have unexpired Food Handlers and TABC – or obtain upon hire.


• Developed knowledge of wine, spirits, and beer with experience selling and presenting specialty mixed cocktails.


• Previous cash handling experience preferred.


• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers.


• Ability to accurately and efficiently input information into MICROS.


• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.


• Ability to work cohesively with co-workers both within and outside of your department.


• Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced environment.


• Excellent customer service, service recovery and problem-solving skills.


• Must be able to work a variety of shifts, including weekends and holidays.


• Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.


• Position requires frequent bending, reaching overhead, twisting, and consistent use of hands and arms.


• Must be able to stand and walk for an extended period or for an entire work shift in indoor/outdoor environments.