Server Technician

VetRamp; Austin (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

VetRamp in Austin, TX is seeking a Server Technician to deliver on-site IT support for automotive and energy storage systems. You will troubleshoot server hardware, assist end-users, and help maintain reliable IT infrastructure in a fast-paced environment.

The role requires 1–3 years of IT experience, a degree in IT preferred, and familiarity with ticketing tools like ServiceNow or Zendesk. You’ll work both independently and with teams, with first, second, and third shifts available.

Qualifications

• 1-3 years in IT support or server administration.
• Basic knowledge of server hardware components.
• Strong organizational and time-management skills.

Responsibilities

• Troubleshoot server hardware and resolve issues promptly.
• Provide on-site and remote end-user support.
• Maintain IT infrastructure performance in collaboration with teams.

Skills

IT support

Server hardware

Time management

Teamwork

Customer service

Communication

Education

Associate’s or Bachelor’s degree in IT

Tools

ServiceNow

Zendesk

Job description

Overview

We are seeking a Server Technician to provide on-site IT support for a rapidly growing industry leader in automotive and transportation energy storage systems . This role involves troubleshooting server hardware, supporting end-users, and ensuring the smooth operation of IT infrastructure . The position is based in Austin, TX and offers the opportunity to work on cutting-edge technology in a fast-paced environment.

Key Responsibilities

• Perform basic to moderate troubleshooting of server hardware, diagnosing and resolving issues efficiently.
• Provide technical support to end users in person, over the phone, or through remote support tools.
• Address IT-related inquiries and technical issues, ensuring prompt and professional resolution.
• Collaborate with internal teams to maintain and optimize server performance.

Qualifications & Skills

• 1-3 years of experience in IT support or server administration.
• Basic knowledge of server hardware components and troubleshooting.
• Strong organizational and time-management skills with the ability to prioritize multiple tasks.
• Ability to work independently and within a team environment.
• Excellent communication skills, capable of interacting effectively with technical and non-technical users.
• Strong customer service mindset, maintaining professionalism while resolving technical issues.

Education & Certifications

• Associate’s or Bachelor’s degree in IT or a related field preferred.
• Relevant certifications (e.g., CompTIA, ITCA, ITIL) are a plus.
• Experience using ticketing systems such as ServiceNow or Zendesk is preferred.

Physical Requirements

• Frequent use of computer keyboards and IT equipment for extended periods.
• Ability to sit or stand for prolonged durations.
• Close vision required for reading technical materials and using computer monitors.
• Must be able to walk, carry, and lift up to 25 lbs. , with occasional lifting of up to 50 lbs.

Shifts Available

• 1st Shift: 6 a.m. — 3 p.m.
• 2nd Shift: 2 p.m. — 11 p.m.
• 3rd Shift: 10 p.m. — 7 a.m.

This is an excellent opportunity for an IT professional looking to grow their career in server support and infrastructure management within a leading technology-driven company.