Server Support Engineer

AMroute LLC; Childress (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

AMroute LLC is seeking a data center technician for an on-site role in Texas. You will support day-to-day data center activities and maintain documentation of the environment, including serial numbers and runbooks. Strong hardware experience and experience in a larger server environment are required.

You will escort field engineers, coordinate maintenance with customers, manage BIOS lifecycle, and work with Dell support for break/fix scheduling. Training of 50 hours is required.

Qualifications

• Experience working in a larger server environment.
• Strong hands-on hardware experience is required.

Responsibilities

• Support day to day data center activities
• Proactively walk the data center through the day, watching/alerting customer of amber lights, "hot " doors etc.
• Escort dispatched field engineers (when applicable)
• LOIS parts management (will be trained once onsite)
• Maintain documentation of the environment: serial numbers, elevations, runbooks, etc.
• Coordinate with customer for any maintenance activities: power maintenance, cooling maintenance, containment wall maintenance, etc.
• Performs BIOS lifecycle management, adding users, patching
• Triage with Dell support for scheduling FSE break/fix activities
• Works at the direction of the customer team to update versions as needed
• Resource must be onsite 5 days - there are no exceptions
• Training: candidate selected will be required to complete 50 hours of training.

Skills

Server environment experience

Hands-on hardware

Job description

• Experience working in a larger server environment
• Strong hands-on hardware experience is required

Nice to have skills:

Project Tasks:

• Support day to day data center activities
• Proactively walk the data center through the day, watching/alerting customer of amber lights, \"hot \" doors etc.
• Escort dispatched field engineers (when applicable)
• LOIS parts management (will be trained once onsite)
• Maintain documentation of the environment: serial numbers, elevations, runbooks, etc.
• Coordinate with customer for any maintenance activities: power maintenance, cooling maintenance, containment wall maintenance, etc.
• Performs BIOS lifecycle management, adding users, patching
• Triage with Dell support for scheduling FSE break/fix activities
• Works at the direction of the customer team to update versions as needed
• Resource must be onsite 5 days - there are no exceptions

Training: candidate selected will be required to complete 50 hours of training.