Server (Sterling, IL)

Anchor Point Management Group; Sterling (IL); On-site; USD 5,992 - 24,796; Part time

Job summary

Anchor Point Management Group is looking for a Front-of-House Team Member (Server) in Sterling, IL. Responsibilities include greeting guests, taking orders, and delivering food while ensuring a positive dining experience.

Candidates must be at least 21 years old and have the necessary certification to serve alcohol. Excellent customer service and communication skills are essential, along with knowledge of food safety practices.

Qualifications

• At least 21 years old.
• Certification to serve alcohol as required by state laws.
• Prior experience in a customer service role is preferred.

Responsibilities

• Greet guests and create a welcoming experience.
• Take food and drink orders accurately.
• Deliver food and drinks ensuring quality.
• Maintain service standards and teamwork.

Skills

Superior customer service and hospitality skills

Excellent verbal communication skills

Knowledge of food safety and sanitation

Basic mathematical skills

Strong conflict management skills

Knowledge of restaurant industry practices

Education

Minimum 21 years of age

Certification to serve alcohol

Prior experience as a server

Job description

Job Details

Location: 4304 E Lincolnway Avenue Suite A - Sterling, IL 61081

Salary Range: $4.35 - $18.00 per hour

Position: Server (Front-of-House Team Member)

What You'll Do

• Greet guests and create a welcoming, upbeat experience
• Take food and drink orders accurately and efficiently
• Recommend menu items, beverages, and promotions
• Deliver food and drinks while ensuring quality and satisfaction
• Check in with guests and provide attentive service throughout their visit
• Process payments and handle transactions accurately
• Manage conflict, solve guest problems, and apply high emotional intelligence
• Follow RAS (Responsible Alcohol Service) procedures and company policies
• Maintain time management and organization with excellent attention to detail
• Collaborate with team to keep the dining room running smoothly
• Comply with all service standards, department rules, and quality standards
• Maintain a high pace and intensity and adhere to a reliable schedule, covering shifts as needed
• Provide positive encouragement and respectful treatment toward team members and guests

Qualifications

• Superior customer service and hospitality skills
• Excellent verbal communication skills and ability to create a personalized experience
• Knowledgeable of proper sanitation, food safety, and security procedures
• Familiar with BWW food and beverage menu and able to make suggestions and up-sell
• Knowledge of current marketing initiatives and upcoming events to inform guests
• Basic mathematical skills and ability to handle money accurately
• Basic knowledge of Point of Sale systems
• Strong conflict management skills, analytical skills, and high emotional intelligence
• Knowledge of RAS procedures as defined by federal and state laws, and BWW policies
• Strong knowledge of restaurant industry common practices and procedures

Education & Experience

• Minimum 21 years of age
• Certification to serve alcohol as dictated by the State and BWW policy
• Preferred: Prior experience as a server or in a customer service role, ideally in a high-volume full-service restaurant