Server IL

Anchor Point Management Group; Sterling (IL); On-site; USD 12,000 - 25,000; Part time

Job summary

Anchor Point Management Group is hiring a Server (Front-of-House Team Member) for the Buffalo Wild Wings location at 4304 E Lincolnway Avenue Suite A, Sterling, IL 61081. The server greets Guests, delivers a welcoming experience, and upholds high service standards.

Responsibilities include taking orders, upselling menu items, handling payments, and collaborating with team to keep the dining room running smoothly. Must be 21+ with alcohol-service certification as required by law.

Qualifications

• Must maintain superior customer service and hospitality.
• Excellent verbal communication and interaction skills to serve Guests.
• Knowledge of sanitation, food safety and security procedures.
• Basic math and ability to handle money accurately.
• Familiarity with Point of Sale systems and upselling techniques.

Responsibilities

• Greet Guests and create a welcoming, upbeat experience.
• Take orders accurately and efficiently; communicate menu items and promos.
• Deliver food and drinks with quality and satisfaction; check in with Guests.
• Process payments and handle transactions accurately.
• Work with team to keep dining room running smoothly.
• Maintain pace and energy to meet service standards.

Skills

Superior customer service

Hospitality focus

Verbal communication

Attention to detail

Team collaboration

Cash handling

Education

Minimum 21 years of age

Alcohol service certifications

Tools

POS systems

Job description

Job Details
Job Location: 4304 E Lincolnway Avenue Suite A, Sterling, IL - Sterling, IL 61081
Salary Range: $9.00 - $18.00 Hourly
NOW HIRING: Servers (Front-of-House Team Members)

What You’ll Do

As a Server, you’ll be the face of the Guest experience—bringing energy, personality, and great service to every table.

• Greet Guests and create a welcoming, upbeat experience
• Excellent verbal communication and interaction skills to serve BWW Guests and create a personalized experience
• Skill in time management and organization with excellent attention to detail; ability to take direction and execute team and company objectives
• Take food and drink orders accurately and efficiently
• Recommend menu items, beverages, and promotions
• Deliver food and drinks while ensuring quality and satisfaction
• Check in with Guests and provide attentive service throughout their visit
• Process payments and handle transactions accurately
• Conflict management skills, analytical skills, and a high degree of emotional intelligence to recognize and solve guest problems
• Knowledge of RAS (responsible alcohol service) procedures as defined by federal and state laws, and BWW policies and guidelines
• Work closely with your team to keep the dining room running smoothly

Qualifications

• Superior customer service and hospitality skills
• Knowledgeable of proper sanitation, food safety, and security procedures
• Knowledge of BWW food and beverage menu and ability to make suggestions to Guests and up-sell
• Knowledgeable of current marketing initiatives and upcoming events to inform Guests
• Excellent verbal communication and interaction skills to serve BWW Guests and create a personalized experience
• Skill in time management and organization with excellent attention to detail, ability to take direction and execute team and company objectives
• Basic mathematical skills and ability to handle money accurately
• Basic knowledge of Point of Sale systems
• Conflict management skills, analytical skills, and high degree of emotional intelligence to recognize and solve problems that come with the position
• Strong knowledge of commonly used concepts, practices, and procedures in restaurant environment

Freedom to Act

• Comply with all specs, quality standards, and department rules and procedures
• Ability to follow specific service time and guidelines while engaging Guests and customizing their experience
• Ability to maintain a high degree of pace and intensity for an extended period of time
• Must be reliable and dependable by adhering to a schedule, covering shifts as necessary, and being on time for scheduled shifts

Interaction

• WOW out Team Members by providing the same respect, positive encouragement, and fair treatment within the organization that we expect Team Members to share externally with every Guest
• Maintain positive working relationships with all Team Members and managers
• Work as a contributing member of a team

External Relationships

• WOW our Guests every day by achieving the highest level of satisfaction with an extraordinary focus on friendly services, food, fun, and value
• Explain menu items and terms and provide suggestions to Guests when asked

Education / Experience

Required

• Minimum 21 years of age
• Certifications to serve alcohol as dictated by the State and BWW policy

Preferred

• Prior experience working as a server or in a customer service roles, ideally in a high volume full-service restaurant