Server (Normal, IL)

Anchor Point Management Group; Normal (IL); On-site; USD 12,398 - 24,796; Part time

Job summary

Anchor Point Management Group is hiring Servers (Front-of-House Team Members) in Normal, IL. This role involves creating a welcoming experience, taking orders, delivering food, and ensuring guest satisfaction.

Qualifications include strong customer service and hospitality skills, knowledge of food safety procedures, and certification to serve alcohol. The position offers a flexible salary range of $9.00 - $18.00 hourly, depending on experience and performance.

Qualifications

• Minimum 21 years of age.
• Certification to serve alcohol as dictated by state law and BWW policy.
• Prior experience as a server or in a customer service role preferred.

Responsibilities

• Greet guests and create a welcoming experience.
• Take food and drink orders accurately.
• Deliver food and drinks while ensuring quality.

Skills

Superior customer service and hospitality skills

Knowledge of food safety and sanitation procedures

Conflict resolution skills

Basic math skills

Excellent verbal communication skills

Education

Minimum 21 years of age

Certification to serve alcohol

Job description

Job Title: Servers (Front‑of‑House Team Members)

Location: 603 S Main Street - Normal, IL 61761

Salary: $9.00 - $18.00 Hourly

What You’ll Do

• Greet guests and create a welcoming, upbeat experience.
• Take food and drink orders accurately and efficiently.
• Recommend menu items, beverages, and promotions.
• Deliver food and drinks while ensuring quality and satisfaction.
• Check in with guests and provide attentive service throughout their visit.
• Process payments and handle transactions accurately.
• Resolve guest issues using conflict management and problem‑solving skills.
• Apply RAS (responsible alcohol service) procedures as required by law and BWW policy.
• Collaborate with team members to keep the dining room running smoothly.
• Demonstrate strong time‑management, organization, and attention to detail.
• Follow directions and execute team and company objectives.

Qualifications

• Superior customer service and hospitality skills.
• Knowledge of proper sanitation, food safety, and security procedures.
• Knowledge of the BWW food and beverage menu with the ability to suggest and upsell.
• Awareness of current marketing initiatives and upcoming events.
• Excellent verbal communication and interaction skills.
• Strong time‑management and organizational abilities with meticulous attention to detail.
• Basic math skills for handling money accurately.
• Familiarity with point‑of‑sale systems.
• Conflict resolution and analytical skills, coupled with high emotional intelligence.
• Knowledge of RAS procedures as defined by federal and state laws and BWW policies.
• Solid understanding of typical concepts, practices, and procedures in a restaurant setting.

Freedom to Act

• Comply with all specifications, quality standards, and department rules and procedures.
• Follow service time guidelines while engaging guests and customizing their experience.
• Maintain a high pace and intensity for extended periods.
• Be reliable and dependable by adhering to a schedule, covering shifts as necessary, and being on time.

Interaction

• Show respect, provide positive encouragement, and treat team members fairly.
• Maintain positive relationships with all team members and managers.
• Contribute as a team member.

External Relationships

• Deliver outstanding guest experiences focused on friendly service, food, fun, and value.
• Explain menu items and terms and provide suggestions when guests ask.

Education / Experience

Required:

• Minimum 21 years of age.
• Certification to serve alcohol as dictated by state law and BWW policy.

Preferred:

• Prior experience as a server or in a customer service role, ideally in a high‑volume full‑service restaurant.