Server (Bloomington, IL)

Anchor Point Management Group; Bloomington (IL); On-site; USD 12,000 - 25,000; Full time

Job summary

Anchor Point Management Group in Bloomington, IL is hiring a Server (Front-of-House Team Member) to greet guests, take orders, and deliver food and beverages with a welcoming, upbeat attitude.

You will suggest menu items, handle payments, work with the team to keep the dining room running smoothly, and apply RAS procedures to ensure responsible service.

Qualifications

• Must be at least 21 years old.
• State and restaurant alcohol-service certifications required.
• Experience in a high-volume restaurant is preferred.
• Basic math and payment handling skills.
• Knowledge of menu items and upselling opportunities.
• Knowledge of sanitation and safety procedures.

Responsibilities

• Greet guests and create a welcoming, upbeat experience.
• Take food and drink orders accurately and efficiently.
• Recommend menu items, beverages, and promotions.
• Deliver food and drinks with quality and satisfaction.
• Process payments and handle transactions accurately.
• Work with the team to keep the dining room running smoothly.
• Apply RAS procedures as defined by state laws and company policies.
• Display strong teamwork and time management with attention to detail.
• Provide excellent guest service and resolve issues professionally.

Skills

Superior customer service

Excellent verbal communication

Money handling / POS

Team collaboration

Food safety basics

Education

Alcohol server certification

Tools

POS systems

Job description

Job Details

Job Title: Server (Front‑of‑House Team Member)
Location: 3220 East Empire - Bloomington, IL 61704
Salary: $9.00 - $18.00 hourly

What You’ll Do

• Greet guests and create a welcoming, upbeat experience.
• Take food and drink orders accurately and efficiently.
• Recommend menu items, beverages, and promotions.
• Deliver food and drinks while ensuring quality and satisfaction.
• Check in with guests and provide attentive service throughout their visit.
• Process payments and handle transactions accurately.
• Work closely with your team to keep the dining room running smoothly.
• Apply knowledge of RAS (Responsible Alcohol Service) procedures.
• Exhibit conflict‑management, analytical skills, and a high degree of emotional intelligence to recognize and solve guest problems.
• Maintain time management and organization with excellent attention to detail and follow company objectives.

Qualifications

• Superior customer service and hospitality skills.
• Excellent verbal communication and interaction skills for personalized guest experience.
• Knowledgeable of proper sanitation, food safety, and security procedures.
• Knowledge of BWW food and beverage menu; ability to make suggestions and up‑sell.
• Knowledge of current marketing initiatives and upcoming events to inform guests.
• Skill in time management and organization with excellent attention to detail.
• Basic mathematical skills and ability to handle money accurately.
• Basic knowledge of point‑of‑sale systems.
• Conflict‑management skills, analytical skills, and high emotional intelligence.
• Knowledge of RAS procedures as defined by federal and state laws, and BWW policies.
• Strong knowledge of commonly used concepts, practices, and procedures in a restaurant environment.

Freedom to Act

• Comply with all specs, quality standards, and department rules and procedures.
• Follow specific service time guidelines while engaging guests and customizing their experience.
• Maintain a high degree of pace and intensity for an extended period of time.
• Be reliable and dependable by adhering to a schedule, covering shifts as needed, and being on time.

Interaction

• Wow out team members by providing respect, positive encouragement, and fair treatment internally and externally.
• Maintain positive working relationships with all team members and managers.
• Work as a contributing member of a team.

External Relationships

• Wow our guests every day by achieving highest level of satisfaction with a focus on friendly service, food, fun, and value.
• Explain menu items and terms and provide suggestions to guests when asked.

Education & Experience

Required

• Minimum 21 years of age.
• Certifications to serve alcohol as dictated by the state and BWW policy.

Preferred

• Prior experience working as a server or in a customer service role, ideally in a high‑volume full‑service restaurant.