Afternoon Tea Server

Omni Hotels & resorts; Hot Springs (AR); On-site; USD 17,000 - 30,000; Full time

Job summary

The Omni Homestead Resort & Spa is seeking a friendly server to join our restaurant team. You will greet guests, take orders, and deliver food and beverages with genuine care while maintaining MICROS transactions and cash handling accuracy.

Qualifications include at least 1 year of serving experience in a high-volume setting, knowledge of wine, spirits, beer, and strong English communication; ability to work weekends/holidays; must have or obtain Food Handler certification.

Qualifications

• Minimum 1 year of serving experience, preferably in a high-volume setting.
• Food Handlers certification required or to be obtained upon hire.
• Developed knowledge of wine, spirits, and beer; experience presenting cocktails.
• Previous cash handling experience preferred.
• Ability to communicate clearly in English with guests, management and coworkers.
• Proficiency inputting information into MICROS.

Responsibilities

• Greet guests promptly and courteously on entry.
• Take orders and answer questions on food, beverages, and daily specials.
• Communicate guest needs to culinary team for dietary requirements.
• Record transactions in MICROS and adhere to cash handling standards.
• Check in with guests to ensure satisfaction with courses and beverages.
• Present accurate checks and process payments.
• Maintain cleanliness of work areas and ensure proper station setup.
• Provide service according to Omni Moments of Service Standards.
• Work as a team with colleagues across departments.

Skills

Customer service

Cash handling

English communication

Tools

MICROS

Job description

The Omni Homestead Resort & Spa The Omni Homestead Resort & Spa has been delighting vacationers - including 24 U.S. Presidents - for over 250 years. A recently completed $170 million dollar renovation restored the historic character to this Allegheny Mountain resort in Virginia. We are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings. The Omni Homestead Resort & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Homestead Resort & Spa may be your perfect match.

Overview:

The server will wait on tables promptly, courteously and to serve our guests with a genuine care.

Responsibilities:

• Knowledge of the dining room.
• Must have full familiarity with menus and beverage offerings.
• Greet guests when entering the restaurant with a pleasant smile and superior customer service.
• Take orders and answer questions/offer suggestions on both food and beverage menu selections, and daily specials.
• Communicate with culinary team regarding meal requirements, allergies, dietary needs and special requests.
• Record transaction in MICROS system at time of order and adhere to cash handling standards.
• Check in with guests to ensure satisfaction with each food course and/or beverage.
• Present accurate check to guest and process payment.
• Maintain cleanliness of work areas throughout the day.
• Process station set-up and break-down and complete all other side work duties as assigned.
• Ensure tables are set up properly, including polishing and cleaning glasses.
• Service to guests according to Omni Moments of Service Standards.
• Be pleasant, smile and greet all guests, using surnames when obtained.
• Clean, clear and reset service areas.
• Protect the hotel from liability with regard to over serving guests.
• Perform any other duties as assigned by the restaurant manager.

Qualifications:

• Minimum 1-year serving experience, high volume sports/live entertainment bar experience preferred.
• Must have unexpired Food Handlers and Tips – or obtain upon hire.
• Developed knowledge of wine, spirits, and beer with experience selling and presenting specialty mixed cocktails.
• Previous cash handling experience preferred.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers.
• Ability to accurately and efficiently input information into MICROS.
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
• Ability to work cohesively with co-workers both within and outside of your department.
• Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced environment.
• Excellent customer service, service recovery and problem-solving skills.
• Must be able to work a variety of shifts, including weekends and holidays.
• Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Position requires frequent bending, reaching overhead, twisting, and consistent use of hands and arms.
• Must be able to stand and walk for an extended period or for an entire work shift in indoor/outdoor environments.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.