Server, Premium - The Mann Center

ASM Global; Philadelphia (Philadelphia County); On-site; USD 25,000 - 39,000; Full time

Job summary

Legends Global is seeking a premium server to deliver exceptional guest service in the venue’s premium areas, upsell items, and ensure timely delivery of food and beverages.

We require at least a high school diploma, ability to read, speak and write English, and RAMP certification. Experience in fast-paced clubs or high-end restaurants is preferred; punctuality, teamwork, and a polished appearance are essential for success in this role.

Qualifications

• Must be able to deliver food and beverages to guests in premium areas.
• Experience in fast-paced, high-end clubs or restaurants preferred.
• Must be at least 18 years old.
• Read, speak and write English proficiently.
• RAMP certification required or provided upon hiring.

Responsibilities

• Acquaints guests with menu items and upsells beverages.
• Verify IDs and serve alcohol per standards.
• Ensure food and beverage meet quality standards.
• Deliver orders to tables promptly.
• Maintain knowledge of menu items and provide descriptions.
• Support service staff and run food.
• Rotate to other service locations as needed.
• Use POS system to process payments.
• Open/close duties and ensure guest satisfaction.
• Work as a team with venue staff.

Skills

Customer service

English proficiency

Upselling

Education

High School Diploma or equivalent

Job description

The premium server provides exceptional guest service while working collectively and efficiently in the premium environments throughout the venue. All servers should be knowledgeable of the food and beverage offerings available throughout the venue.

Company Overview

Legends Global is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions.

Our intellectual property is our people. It's our expertise that makes up Legends Global. We know what it's like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners. Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality and operations.

Responsibilities

• Acquaints guests with menu items, promotes food and beverage specials, and uses suggestive selling techniques to upsell items when applicable.
• Verifies proper I.D. for all alcoholic beverage transactions and responsibly serves all patrons in accordance with Pennsylvania's RAMP standards.
• Ensures all food and beverage meet quality standards.
• Delivers food and drinks to the correct tables in a timely manner.
• Possesses knowledge of the food and drink menu and provides detailed descriptions of delivered food products when needed.
• Supports the service staff by clearing/cleaning tables and running food.
• Works as a team with fellow associates and other service departments within venue.
• Uses the POS system (Appetize) to run tabs and process payments.
• Operates with a focus on personal service and attention to detail to ensure guest satisfaction.
• Performs opening, closing, and side work duties as assigned by Supervisors and Managers.
• Shows flexibility by rotating to other service locations when necessary.

Qualifications

• Ability to deliver food and drinks to tables in the premium areas and VIP clubs throughout the venue
• Experience working in a fast-paced high-end club, or restaurant preferred
• Must be at least 18 years of age
• High school diploma or equivalent
• Must be able to read, speak and write English in order to communicate with staff and guests
• Ability to work all venue events and maintain a flexible schedule to meet service demand levels, including extended hours, days, nights, weekends, and holidays
• Ability to work in an open aired environment during all climate conditions
• Must be punctual and dependable
• Must maintain personal hygiene and a well-groomed appearance in accordance with company and venue standards
• Must have sufficient mobility to perform assigned production tasks including constant standing, reaching, bending, stooping, wiping, pushing, and pulling for extended periods of time
• Ability to lift and transport items weighing 10-30 pounds, occasionally 50 pounds
• Basic knowledge of food and beverage preparations, service standards, guest relations and etiquette preferred
• Ability to effectively listen and take direction from management
• Ability to work under pressure and multitask in a fast-paced, team-oriented setting
• Must meet state and local health requirements for food handlers and alcoholic beverage services

Licenses & Certifications

• Required - RAMP certification (can be provided by Legends upon hiring if necessary)

Qualifications Education Preferred

• High School or better.

Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.

Equal Opportunity Employer

Legends Global is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.