Concessions Supervisor - The Mann Center

ASM Global; Philadelphia (Philadelphia County); On-site; USD 25,000 - 36,000; Full time

Job summary

Legends Global is seeking a Concessions Supervisor to oversee and support pre-event setup at all concession locations, and post-event cleanup. You will manage the execution of the food and beverage program, maintain high service standards, and ensure compliance with company policies.

The role requires leadership of event-day staff, knowledge of sanitation standards, and coordination of equipment movements before, during, and after events.

Qualifications

• Must read, speak, and write English to communicate with staff and guests.
• Ability to work events with a flexible schedule, including nights, weekends, and holidays.
• Ability to lift and move items weighing 10–30 pounds (occasionally 50 pounds).

Responsibilities

• Follow opening and closing checklists.
• Oversee understanding of Legends' food and beverage program.
• Train and manage event-day staff for service and sanitation standards.
• Develop and enforce service, sanitation, and product quality standards.
• Supervise concessions staff to ensure proper setup and display of products.
• Coordinate movement, delivery, and pickup of equipment and product between concession stands.
• Ensure correct menu items and pricing are displayed for each event.
• Audit inventory and perform reconciliations as needed.
• Notify management of low inventory.
• Record inventory and ensure proper par levels are maintained.
• Keep concessions inventory organized, locked up, and secured.
• Assist with Month End inventory counts and organization.
• Develop ability to use FOH POS and BOH inventory systems, with training and troubleshooting.

Skills

English literacy

Open communication

Team coordination

Education

High school diploma or equivalent

Tools

FOH POS system

BOH inventory systems

Job description

The Role:

The Concessions Supervisor reports directly to the General Manager and Operations Manager. They will oversee and support the operational pre-event set-up at all concessions locations, as well as the post event clean-up. They will oversee the execution of all aspects of Legends' food and beverage program, provide excellent customer service, and adhere to Legends Hospitality standards.

Responsibilities:

• Closely follows and fully completes opening and closing checklists provided by Management.
• Possesses extensive knowledge of Legends' food and beverage program.
• Assists in the training and management of event day staff to assure compliance with company service and sanitation standards.
• Develop and enforce standards for service, sanitation, and product and food quality.
• Supervises and works closely with all concessions staff to ensure that product is properly set and displayed prior to the start of each event.
• Assists in coordinating the movement, delivery and pick-ups of necessary equipment and product to and from all concession stands before, during and after events.
• Ensures proper menu items, as well as pricing, are up for display for each event.
• Conduct physical audit of inventory and product at concession stands, research and perform reconciliations as needed.
• Alerts Management and the Warehouse Supervisor of low inventory on any items.
• Records and delivers the correct amounts of inventory for proper dispersal, ensuring to have ordered the correct amounts of supplies to maintain proper par levels for each location assigned.
• Makes sure all concessions inventory is always organized, locked up and secured.
• Assists with Month End inventory counts and organization.
• Develops the ability to use the FOH POS system and BOH inventory systems including training and problem solving.
• Shows flexibility by rotating to other service locations when necessary.

Qualifications:

• - Must be at least 18 years of age
• High school diploma or equivalent
• Must be able to read, speak and write English in order to communicate with staff and guests
• Ability to work all venue events and maintain a flexible schedule to meet service demand levels, including extended hours, days, nights, weekends, and holidays
• Ability to work in an open aired environment during all climate conditions
• Must be punctual and dependable
• Must maintain personal hygiene and a well-groomed appearance in accordance with company and venue standards
• Must have sufficient mobility to perform assigned production tasks including constant standing, reaching, bending, stooping, wiping, pushing, and pulling for extended periods of time
• Ability to lift and transport items weighing 10-30 pounds, occasionally 50 pounds
• Basic knowledge of food and beverage preparations, service standards, guest relations and etiquette preferred
• Ability to effectively listen and take direction from management
• Ability to work under pressure and multitask in a fast-paced, team-oriented setting
• Must meet state and local requirements for alcoholic beverage services

Licenses & Certifications:

• Required - RAMP certification (can be provided by Legends upon hiring, if necessary)
• Preferred - SERVSafe and City of Philadelphia Food Safety Personnel Certificate

Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.

Follow and encourage your team to follow all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training.

Report all safety incidents (injuries and illnesses) into the company's risk management system (Origami Risk) on the same day that the safety incident has been reported to you.

Legends Global is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.