Server (Zionsville, IN)

Anchor Point Management Group; Zionsville (IN); On-site; USD 2,000 - 3,000; Part time

Job summary

Anchor Point Management Group is hiring a Server (Front-of-House Team Member) in Zionsville, Indiana. This role involves greeting guests, taking orders, and delivering food while ensuring guest satisfaction. Excellent communication and customer service skills are essential.

Preferred candidates have prior experience in a similar role, are at least 21 years old, and hold a certification to serve alcohol as per state law. The position offers the opportunity to enhance hospitality skills in a dynamic environment.

Qualifications

• Superior customer service and hospitality skills.
• Knowledge of proper sanitation, food safety, and security procedures.
• Knowledge of BWW food and beverage menu and ability to make suggestions.
• Excellent verbal communication and interaction skills.
• Skill in time management and organization with attention to detail.
• Basic mathematical skills and ability to handle money accurately.

Responsibilities

• Greet guests and create a welcoming experience.
• Take food and drink orders accurately and efficiently.
• Deliver food and drinks while ensuring quality.
• Check in with guests and provide attentive service.
• Manage conflicts and solve guest problems.

Skills

Customer service skills

Verbal communication

Time management

Attention to detail

Analytical skills

Conflict management

Basic math skills

Education

Certification to serve alcohol

Minimum 21 years of age

Tools

Point of Sale systems

Job description

Job Location

6537 Whitestown Parkway - Zionsville, IN 46077

Salary

$2.13 - $2.13 Hourly

Title

Server (Front-of-House Team Member)

Responsibilities

• Greet Guests and create a welcoming, upbeat experience.
• Excellent verbal communication and interaction skills to serve guests and create a personalized experience.
• Skill in time management and organization with excellent attention to detail, ability to take direction and execute team and company objectives.
• Take food and drink orders accurately and efficiently.
• Recommend menu items, beverages, and promotions.
• Deliver food and drinks while ensuring quality and satisfaction.
• Check in with guests and provide attentive service throughout their visit.
• Process payments and handle transactions accurately.
• Manage conflicts, use analytical skills and emotional intelligence to recognize and solve guest problems.
• Understand RAS (Responsible Alcohol Service) procedures as defined by federal and state laws, and BWW policies and guidelines.
• Work closely with team to keep dining room running smoothly.

Qualifications

• Superior customer service and hospitality skills.
• Knowledge of proper sanitation, food safety, and security procedures.
• Knowledge of BWW food and beverage menu and ability to make suggestions to guests and up-sell.
• Knowledgeable of current marketing initiatives and upcoming events to inform guests.
• Excellent verbal communication and interaction skills to serve guests and create a personalized experience.
• Skill in time management and organization with attention to detail; ability to take direction and execute team and company objectives.
• Basic mathematical skills and ability to handle money accurately; basic knowledge of Point of Sale systems.
• Conflict management skills, analytical skills, and high degree of emotional intelligence to recognize and solve guest problems.
• Knowledge of RAS procedures and BWW policies and guidelines.
• Strong knowledge of commonly used concepts, practices, and procedures in restaurant environment.

Freedom to Act

• Comply with all specs, quality standards, and department rules and procedures.
• Maintain pace and intensity for an extended period while engaging guests and customizing their experience.
• Be reliable, adhere to schedule, cover shifts as necessary and be on time.
• Ability to follow specific service time and guidelines while engaging guests and customizing experience.

Interaction

• Provide respect, positive encouragement, and fair treatment within the organization.
• Maintain positive working relationships with all team members and managers.
• Work as a contributing member of a team.

External Relationships

• Wow guests everyday by achieving highest satisfaction with friendly services, food, fun, and value.
• Explain menu items and terms and provide suggestions when asked.

Education & Experience

Required

• Minimum 21 years of age.
• Certification to serve alcohol as dictated by the State and BWW policy.

Preferred

• Prior experience working as a server or in a customer service role, ideally in a high-volume full-service restaurant.