Server (Zionsville, IN)

Wingmen V Llc; Zionsville (IN); On-site; USD 242,000 - 345,000; Part time

Job summary

Wingmen V Llc in Zionsville, IN is seeking a Server (Front-of-House Team Member) to provide guests with an exceptional dining experience. The role involves greeting guests, taking food and drink orders, and ensuring customer satisfaction throughout their visit.

The ideal candidate should have excellent communication skills, be at least 21 years old, and possess a certification to serve alcohol. Experience in a high-volume restaurant setting is preferred, as well as strong time management and conflict resolution skills.

Qualifications

• Superior customer service and hospitality skills.
• Basic knowledge of Point of Sale systems.
• Knowledge of proper sanitation and food safety procedures.

Responsibilities

• Greet guests and create a welcoming experience.
• Take food and drink orders accurately.
• Deliver food and drinks ensuring quality and satisfaction.

Skills

Customer service skills

Communication skills

Time management

Conflict management

Basic mathematical skills

Education

Minimum 21 years of age

Certification to serve alcohol

Job description

Job Location

6537 Whitestown Parkway - Zionsville, IN 46077

Salary

$2.13 - $2.13 Hourly

Title

Server (Front-of-House Team Member)

Responsibilities

• Greet Guests and create a welcoming, upbeat experience.
• Excellent verbal communication and interaction skills to serve guests and create a personalized experience.
• Skill in time management and organization with excellent attention to detail, ability to take direction and execute team and company objectives.
• Take food and drink orders accurately and efficiently.
• Recommend menu items, beverages, and promotions.
• Deliver food and drinks while ensuring quality and satisfaction.
• Check in with guests and provide attentive service throughout their visit.
• Process payments and handle transactions accurately.
• Manage conflicts, use analytical skills and emotional intelligence to recognize and solve guest problems.
• Understand RAS (Responsible Alcohol Service) procedures as defined by federal and state laws, and BWW policies and guidelines.
• Work closely with team to keep dining room running smoothly.

Qualifications

• Superior customer service and hospitality skills.
• Knowledge of proper sanitation, food safety, and security procedures.
• Knowledge of BWW food and beverage menu and ability to make suggestions to guests and up-sell.
• Knowledgeable of current marketing initiatives and upcoming events to inform guests.
• Excellent verbal communication and interaction skills to serve guests and create a personalized experience.
• Skill in time management and organization with attention to detail; ability to take direction and execute team and company objectives.
• Basic mathematical skills and ability to handle money accurately; basic knowledge of Point of Sale systems.
• Conflict management skills, analytical skills, and high degree of emotional intelligence to recognize and solve guest problems.
• Knowledge of RAS procedures and BWW policies and guidelines.
• Strong knowledge of commonly used concepts, practices, and procedures in restaurant environment.

Freedom to Act

• Comply with all specs, quality standards, and department rules and procedures.
• Maintain pace and intensity for an extended period while engaging guests and customizing their experience.
• Be reliable, adhere to schedule, cover shifts as necessary and be on time.
• Ability to follow specific service time and guidelines while engaging guests and customizing experience.

Interaction

• Provide respect, positive encouragement, and fair treatment within the organization.
• Maintain positive working relationships with all team members and managers.
• Work as a contributing member of a team.

External Relationships

• Wow guests everyday by achieving highest satisfaction with friendly services, food, fun, and value.
• Explain menu items and terms and provide suggestions when asked.

Education & Experience

Required

• Minimum 21 years of age.
• Certification to serve alcohol as dictated by the State and BWW policy.

Preferred

• Prior experience working as a server or in a customer service role, ideally in a high-volume full-service restaurant.