Server (Galesburg, IL)

Wingmen V Llc; Galesburg (IL); On-site; USD 12,398 - 24,796; Part time

Job summary

Wingmen V Llc in Galesburg, IL is seeking Servers to join our Front-of-House team. You will be responsible for greeting guests, taking orders, and ensuring guest satisfaction while maintaining a positive atmosphere.

The ideal candidate will possess excellent communication and customer service skills. Experience in a high-volume restaurant is preferred. You must be at least 21 years old and have the necessary certifications to serve alcohol.

Qualifications

• Excellent verbal communication and interaction skills.
• Knowledge of food safety and sanitation procedures.
• Ability to handle money accurately.

Responsibilities

• Greet Guests and create an upbeat experience.
• Take food and drink orders accurately.
• Deliver food and drinks to Guests.

Skills

Customer service skills

Communication skills

Conflict management skills

Time management

Education

Certifications to serve alcohol

21 years of age

Job description

Job Details

Job Location: 2683 Seminary Street - Galesburg, IL 61401 Salary Range: $9.00 - $18.00 Hourly NOW HIRING: Servers (Front-of-House Team Members)

Bring your personality to Buffalo Wild Wings—where every shift feels like game day!

What You’ll Do

• Greet Guests and create a welcoming, upbeat experience
• Excellent verbal communication and interaction skills in order to serve BWW Guests and ability to create a personalized experience
• Skill in time management and organization with excellent attention to detail Ability to take direction and execute team and company objectives
• Take food and drink orders accurately and efficiently
• Recommend menu items, beverages, and promotions
• Deliver food and drinks while ensuring quality and satisfaction
• Check in with Guests and provide attentive service throughout their visit
• Process payments and handle transactions accurately
• Conflict management skills, analytical skills, and a high degree of emotional intelligence in order to recognize and solve guest problems
• Knowledge of RAS (responsible alcohol service) procedures as defined by both federal and state laws, and also BWW policies and guidelines
• Work closely with your team to keep the dining room running smoothly

Qualifications Knowledge/Skills:

• Superior customer service and hospitality skills
• Knowledgeable of proper sanitation, food safety, and security procedures
• Knowledge of BWW food and beverage menu and ability to make suggestions to Guests and up-sell
• Knowledgeable of current marketing initiatives and up-coming events to inform Guests
• Excellent verbal communication and interaction skills in order to serve BWW Guests and ability to create a personalized experience
• Skill in time management and organization with excellent attention to detail Ability to take direction and execute team and company objectives
• Basic mathematical skills and the ability to handle money accurately Basic knowledge of Point of Sale systems
• Conflict management skills, analytical skills, and a high degree of emotional intelligence in order to recognize and solve guest problems
• Knowledge of RAS (responsible alcohol service) procedures as defined by both federal and state laws, and also BWW policies and guidelines
• Strong knowledge of commonly used concepts, practices, and procedures in restaurant environment

Freedom to Act:

• Comply with all specs, quality standards, and department rules and procedures
• Ability to follow specific service time and guidelines while at the same time engaging Guests and customizing their experience
• Ability to maintain a high degree of pace and intensity for an extended period of time
• Must be reliable and dependable by adhering to a schedule, covering shifts as necessary, and being on time for scheduled shifts

Interaction:

• WOW out Team Members by providing the same respect, positive encouragement, and fair treatment within the organization that we expect Team Members to share externally with every Guest
• Maintain positive working relationships with all Team Members and managers Work as a contributing member of a team

External Relationships:

• WOW our Guests every day by achieving the highest level of satisfaction with an extraordinary focus on friendly services, food, fun, and value
• Explain menu items and terms and provide suggestions to Guests when asked

EDUCATION/EXPERIENCE

Required

• Minimum 21 years of age
• Certifications to serve alcohol as dictated by the State and BWW policy

Preferred

• Prior experience working as a server or in a customer service roles, ideally in a high volume full service restaurant